Executive Moving Services
Google rating
4.7
Ratings counted
91
Are 1 or 2 star
5.5%Around typical
The rating breakdown
5 of the 91 ratings in Google’s published star breakdown for Executive Moving Services are one or two star.
Against other listings in Hammond
1.1 percentage points higher than the middle of the 9 listings in Hammond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 83 | 91.2% | |
| 4 star | 3 | 3.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 5.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Executive Moving Services at 5.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Executive Moving Services, counted by matching the words they used.
- Damage to belongings1 · 50%
- Late, delayed or a no-show1 · 50%
- Crew conduct1 · 50%
- Stopped responding1 · 50%
Counted across the 2 one and two star reviews we have read for Executive Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If you have nice stuff hire professionals.Our furniture was destroyed nothing was covered,hydraulic oil from the lift gate leaked a gallon on the nice driveway Engine leaked so driveway is destroyed. I should have stopped the move immediately but you have 1 day to get out.all our furniture is from Indiana furniture so we have more than $10.000 damage and their answer was they forgot or we didn't request to have it covered 5 hours late showed up at 1am .now that we are settled into our new home we brought our…
Very unprofessional! I spoke with Kyle who informed me that they would be able to move my table top the next day. On the day of the scheduled move kyle stopped answering the phone. He texted me at midnight to inform me that they could do it …
Hi Ms Allen, Thank you for your review. I understand when it comes to moving it can be very frustrating and irritating that's a lot on a person. We apologize we could not respond back fast enough with the high volume of calls/text and trying to meet everyone's needs it can get a bit overwhelming…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Worked hard and fast5 · 29%
- Turned up when they said2 · 12%
- Careful with belongings1 · 6%
Counted across the 17 four and five star reviews we have read for Executive Moving Services. A review can mention more than one thing.
In their own words
Executive moving services is the ideal movers, they arrived on time, equipped with all the necessary tools and supplies. They were courteous, hardworking, and respectful of my belongings. They wrapped and packed fragile items with care and …
After trying every moving company in the area Executive Moving Services agreed to service me!!! They did an amazing job with my most resent move. I had the pleasure of working with the owner Kyle, he and one of his movers Kevin were very respectful, understanding, and prompt. They even handled my most craziest requests. Their prices are also very reasonable and I highly recommend their services! Thank you again guys! -Melinda and Drea
This moving company is outstanding! We moved on June 20th and I will say Kyle and Neko were the Best movers we have used. They were able to move us in UNDER 3 HOURS!!!! Did I mention it was Only 2 of them?! These two young men were respectful, professional, and accommodating and we definitely appreciate them and their service. We will be using them on our next move and fully recommend this company for your moving needs. Thanks Kyle !
A family member was supposed to help me move on 9/30, but the plan fell through. I had to be out of my apartment by 10/1 and was nervous that I wouldn't make the deadline. I came across Executive Moving Services, and they were able to accommodate me moving on a Sunday. I was impressed with the customer service provided via phone and in person. I would definitely recommend them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff10
- smooth move5
- furniture moving4
- professional loading3
- punctual crew2
- small move2
- kyle and his crew2
- prompt arrival2
- fast movers2
- polite movers2