EZ Storage Sterling Heights
Self-storage facility in Sterling Heights, Michigan
Google rating
4.7
Ratings counted
202
Are 1 or 2 star
4.5%Around typical
The rating breakdown
9 of the 202 ratings in Google’s published star breakdown for EZ Storage Sterling Heights are one or two star.
Against other listings in Sterling Heights
About the same as the middle of the 5 listings in Sterling Heights we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 174 | 86.1% | |
| 4 star | 18 | 8.9% | |
| 3 star | 1 | 0.5% | |
| 2 star | 2 | 1.0% | |
| 1 star | 7 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is EZ Storage Sterling Heights at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for EZ Storage Sterling Heights, counted by matching the words they used.
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for EZ Storage Sterling Heights. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Manager so rude, I canceled it before movie stuff in, would like to talk to owner, u really need to know why I canceled it due to rudeness of in office manager
Good afternoon, Nancy, I would like to address your recent concerns and apologize for any frustration you experienced regarding our promotion policy. Our promotional offers are designed for new rentals and new customers.
This had to have been one of the worst storage facilities I have ever entrusted in my whole life! I told them and made them fully aware upon even choosing this facilitythat everything would be safe and I needed reassurance that all of my belongings would be stored safely securely and that I would have no issues. A week into my lease I received a letter in the mail after asking them not to mail me anyting stating that my lock was not properly locked.
Hello Heather, I would like to thank you for taking the time to advise EZ Storage of your recent experience at EZ Storage Van Dyke. It is through feedback such as yours that … More
Terrible customer service! The manager refused to accept my payment via debit card even though it’s the same as cash. So while we’re in the middle of a pandemic, they insisted that I bring cash or a money order into the office. Seriously disappointed in them and will never use them again!
Hello Mary, I would like to thank you for taking the time to advise EZ Storage of your recent experience at EZ Storage Sterling Heights. It is through feedback such as … More
Too expensive they telling you that we offer free truck but that's a big commercial trap to get you in you only can use their truck for on trip if you put it under you insurance and mostly the insurance will not cover you anyway. I recommend that you look somewhere cheaper.
Hello Saif, I would like to thank you for taking the time to advise EZ Storage of your recent experience at EZ Storage Van Dyke. It is through feedback such as yours that assists us in upholding, and certainly where needed, improving the service we provide our valued customers.
Our contents were stored there for 3 months...upon moving out we found cockroaches in our unit. Sad. I know these kind of things can happen, but upon move in I specifically asked if the building was treated, they said yes and assured me …
Storage area was always clean.Staff was ready to assist with any problems I had All I can say is ,well done staff and keep up the good work.
Rude employees. Cannot use there dumpster even though there is a sign to ask management for a key. It's just a collection company.
Hello Kenneth, I would like to thank you for taking the time to advise EZ Storage of your recent experience at EZ Storage Van Dyke. It is through feedback such as yours that … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 22%
Counted across the 9 four and five star reviews we have read for EZ Storage Sterling Heights. A review can mention more than one thing.
In their own words
Great customer service from Angela. She was really helpful, professional, and timely with all details and transactions. Thank you EZ Storage!!!!!
What stands out with this place is the customer service. You may not think customer service matters with storage but it is night and day between this place and others. Here you're treated like a human. If they can help with something, they will. Angela at the front desk is like her name says, an Angel. Not only is the facility nice, but there is a world of difference in customer service between EZ storage and the competitors in the neighborhood -- they know your name, your unit number, try to make everything easy…
Thanks Kate! Angela and our team appreciate your kind words about our customer service and facility.
Kept my belongings in EZ storage for 6.5 years. It was clean and well taken care of. I felt secure there. Pricing was fair, although it did get raised every year. From 2019 at $125 a month to $180 at closing. This was for a 10 x 16 unit on the second floor. They always contacted me if there were any issues with payment. It was a very positive experience. I would definitely refer them and use them again.
Had my unit for several years. Was very happy with them storing my possessions!!! Never had one issue and management was great. Would highly recommend!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff14
- safe location4
- secure storage4
- clean building3
- information provided3
- reasonable rates3
- easy pay system2
- storage unit rental2
- rude2
- indoor units2
What the company says about itself
Taken from EZ Storage Sterling Heights’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…control over who accesses your unit. 24/7 Video Surveillance: Our advanced digita”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory