JustStorage
Self-storage facility in Sterling Heights, Michigan
Google rating
4.6
Ratings counted
343
Are 1 or 2 star
9.3%Above typical
The rating breakdown
32 of the 343 ratings in Google’s published star breakdown for JustStorage are one or two star.
Against other listings in Sterling Heights
4.9 percentage points higher than the middle of the 5 listings in Sterling Heights we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 300 | 87.5% | |
| 4 star | 6 | 1.7% | |
| 3 star | 5 | 1.5% | |
| 2 star | 4 | 1.2% | |
| 1 star | 28 | 8.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is JustStorage at 9.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JustStorage, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for JustStorage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible facility. The elevator was broken for months and left everyone with a upstairs unit having to carry everything up the stairs. Barley received compensation. Also what they do is bring people in by giving you a nice fair price. Then …
Joe Nafso, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Please email us at [email removed] so we can discuss your experience and see what we can do to change your mind about JustStorage.
ONLY BEEN STORAGEING HERE FOR A WEEK AND IM NOT EVEN PLANNING ON RENEWING NEXT MONTHS RENT , WHEN YOU SEE IT IN PERSON . THE STORAGE LOOKS BETTER ONLINE THAN IN PERSON IT LOOKS SO RAN DOWN , THE SMELL WHEN YOU WALK IN SMELLS LIKE STRAIGHT UP MILDEW FROM THE FIRST FLOOR TO THE SECOND FLOOR , THE BAD ODOR IS HORRIBLE, THE OUTSIDE IS HORRIBLY NOT TAKEN CARE OF ITS WEEDS EVERY FREAKING WHERE BEHIND THE STORAGE CUSTOMERS THAN THREW , ALL THERE TRASH ALL OVER THE PLACE IN THE BACK BY THE DUMPSTER , ITS STUFF ALL ON THE…
We’re very sorry to hear about your experience and appreciate you sharing your feedback. We always want our customers to feel comfortable and confident when storing with us, and it’s clear we missed the mark here. … More
I’m very disappointed with this company. I paid my monthly fee before the due date and have been trying to get my stuff out before the next payment was due, but they have been holding my items for over a week. I was told I would receive a call with updates, but I haven’t received any calls or communication at all. The lack of transparency and customer service is frustrating. I would not use this service again based on my experience.
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
Absolutely a scam. I have two units with this company, and the rates on both increased by over 80% in just six months. No one ever answers the phone, and when you try to visit the office in person, it's usually closed. Completely unresponsive and unreliable. Whatever you do, do not rent here, save yourself the trouble.
We’re very sorry to hear about your experience and how this has made you feel. We take your concerns seriously, and our team will be reaching out to you directly to discuss your account and work toward a resolution. Thank you for bringing this to our attention.
I asked to have a note added to my account that I would pay in full current and even said I’d pay three months ahead once I finished taking care of my dad on hospice no note was added. I asked for a note to be added again several times and …
We’re very sorry for your loss and understand how difficult this time has been for you. Our goal is always to handle every customer situation with care and accuracy, and we regret if your experience didn’t reflect that.
juststorage will arbitrarily and repeatedly raise your rate an extreme percentage with no warning or reason. This company is scamming on multiple levels, as I have never seen a business with so many fake reviews. Nearly every 5 star review …
We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. Rental rates at JustStorage are reviewed regularly to stay aligned with local market conditions, and we always provide advance notice before any change takes effect.
Been renting a unit less than 2 yrs. 2 rate increases in a short period of time. But the biggest issue is that they force you to buy their insurance if you do not update your insurance information on their portal (which is non-existent …
I’m really sorry to hear about your experience. Rate changes and the insurance requirement can definitely be frustrating, and I don’t want you to feel like you’re being penalized. We do have a process for providing your own insurance, and if that didn’t come across clearly, that’s on us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for JustStorage. A review can mention more than one thing.
In their own words
Quick and easy process renting storage for my business needs, great customer service clean and secure facility They even followed up afterwards to make sure everything went smooth with moving into the facility
Thank you for choosing our storage facility for your business needs! We are thrilled to hear that you had a quick and easy experience with our great customer service. Our top priority is providing a clean and secure facility.
Earl the new manager was very helpful to me. I’ve been renting out for a few months and the staff is always so nice and polite. Highly recommended!
Thank you for taking the time to leave us a review! We are thrilled to hear that our new manager, Earl, was able to provide helpful service. We take pride in providing a friendly and polite staff for our customers. Thank you for recommending our business!
I just had the pleasure of working with the new manager, Earl; he was very kind & helpful! I had a great experience working with him & look forward to having him as the new manager!
Thank you for taking the time to leave a review, we are thrilled to hear you had a positive experience working with our new manager Earl! We are confident he will continue to provide exceptional customer service and we can't wait for you to work with him again.
I want to thank Haley @ the Sterling Heights location for the exceptional customer service and going above and beyond to make my experience second to none. Thank you!
Henry Manriquez, thank you so much for the positive review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff30
- efficient staff7
- great rates7
- climate control5
- secure facility3
- finding closest unit2
- detailed staff2
- new facility2
- funny staff2
- cart availability2
What the company says about itself
Taken from JustStorage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“…with their belongings. We also carry an A+ rating with the Better Business Bureau . That”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- birdeye.comreviews