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Gentlemen's Moving Company

Mover in Glendale, California

Its address is in Sun Valley, California. It appears here because Google returns it for Glendale.

Google rating

4.7

Ratings counted

127

Are 1 or 2 star

8.7%Above typical

The rating breakdown

11 of the 127 ratings in Google’s published star breakdown for Gentlemen's Moving Company are one or two star.

Against other movers in Glendale

This company8.7%
Typical mover in Glendale1.3%

7.4 percentage points higher than the middle of the 17 movers in Glendale we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
11489.8%
4 star
10.8%
3 star
10.8%
2 star
32.4%
1 star
86.3%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Gentlemen's Moving Company at 8.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gentlemen's Moving Company, counted by matching the words they used.

  • Damage to belongings7 · 70%
  • Items missing or never delivered2 · 20%
  • Claim or refund went nowhere2 · 20%
  • Crew conduct2 · 20%
  • Late, delayed or a no-show1 · 10%
  • Belongings withheld over payment1 · 10%
  • Stopped responding1 · 10%

Counted across the 10 one and two star reviews we have read for Gentlemen's Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewChristopher T.8 years ago
here is Believe some reviews are So it was the worst i have ever experienced. I am military, and have been so for 15 years now..so i have moved ALOT. First, they forgot things, and didnt move everything..Left behind my rug and few black bags I specifically told them to take. I had to come back do it myself later. Second, they were not careful so i had to spend time fixing small damage to the paint and walls.
Reply from the business

Fake Review. Posted by competitor or ex-employee.

1-star Google reviewGabriela Q.8 years ago
REAL OWEFUL SERVICE. The driver refused to deliver order at 6pm saying I would have to meet him at his truck downstairs. That is unsafe for me. Im a girl . So I never got my order. I will never order from this place again. Pathetic excuse for a food delivery. Should be ashamed of this specific location. I never got my delivery and when I called, after a 10 minute hold, I was rudely told they'll send it back out immediately and that it was my fault in the first place. fyi not one employee seemed to care.
Reply from the business

Fake Review. Posted by competitor or ex-employee.

1-star Google reviewMyles H.8 years ago
1 STAR !!! >>>> Awful Experience-late delivery, poor costumer service, never paid for broken items or late days! 4 months ago, we hired OLEG MOVING, aka GENTLEMEN MOVERS to move us from LA to SF. I read all the reviews online and was impressed by some positive reviews. So we said , what ta hell, lets risk it, bu now I felt that we should share our experience to help warn others not to use them for long distance.
Reply from the business

Fake Reviewer.

2-star Google reviewCharles G.5 years ago
They took almost 6 hours to move a 1 bedroom apartment (about 11 items and 7 boxes) which ended up costing me an additional $160 (the apartments are 2 blocks away from each other, so the delay wasn't drive time). The movers would take a load downstairs and be gone for 30 minutes before they came back up. They dropped my desk (breaking it) and also taped up and ruined 2 dressers. I'm giving 2 stars because they were professional and easy in setting up the appointment.
Reply from the business

Thank you for your feedback. We’re sorry to hear about your experience and the issues with the damaged furniture and the time it took to complete the move. We do appreciate your note about the scheduling process and professionalism, and we regret that the move itself did not meet expectations.

1-star Google reviewIsis R.8 years ago
0Super slow, not efficient at all, I will not recommend them at all because it's a waste of money.Total of 8.5 hours vs. 7hours they've quoted (they consumed 3.5 hours to put everything into their truck (even if most of the items are already in my garage, 2 hours (including 15mins travel time) to drop off my things into the drive up storage and 3 hours (including 20mins travel time) to move my things to my apartment in the domain area (it took them 10-15 minutes per item to bring it up to 2nd floor wherein it has…
1-star Google reviewAlicia B.8 years ago
I rarely write a review but my experience with GENTLEMAN MOVERS was a unique one and tops them all. I have called these guys based on great reviews, but DONT LET THESE REVIEWS FOOL YOU LIKE THEY DID ME. I would stay away. And as far as for FAKE reviews ??? I guess all positive are real and negative naturally - ALL FAKE ??? !!! Therefore all positive must be all true. Management is in complete denial. Blame others, not themselves. The fact , most positive are fake, posted by relatives and friends.
Reply from the business

Fake Review. Posted by competitor or ex-employee.

1-star Google reviewArsen K.8 years ago
We had to move on November 4th and I thought max should be 4 hours. Three big guys showed up and I got happy thinking it would take only 3 hours for a 900 SQF 2 bedroom apartment. They were just looking at each other and thinking who should take the heavier item. It took them 7 hours and half, My wife and my daughter including me helping them to make them move quicker but noting stop them to kill the time. They charged me $973.00 and broke the one of my sofa. I think all this old reviews are friend and relatives.
1-star Google reviewDavid H.8 years ago
The moving team was at my 2bd apt for a simple move - the kitchen took 9 hours and the move turned into a 9 HR day! My quote went from $600 to $1200!!!! Ana made it right and I was credited back making the move cost more agreeable. Still high paying by the hour. They ran out of paper so breakables were wrapped in plastic which was very time consuming to pack AND unpack! That is where the time was spent in the kitchen! I suggest everyone pack their own stuff and have Shark load it all up into the moving truck!
Reply from the business

FAKE REVIEW.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous61 · 56%
  • Worked hard and fast53 · 49%
  • Careful with belongings38 · 35%
  • Turned up when they said29 · 27%
  • Kept in touch9 · 8%
  • Price matched the quote6 · 6%

Counted across the 108 four and five star reviews we have read for Gentlemen's Moving Company. A review can mention more than one thing.

In their own words

5-star Google reviewE E.Edited 5 years ago
April 2021 update: used these guys again and everything I wrote below is still valid. Amazing customer service, super fast, on time and friendly. They gave me a good rate since I was a returning customer. I am loyal when I get what I pay for. ______ One of my friends used these guys so i decided to try them out for my move that happened in March. They are very responsive and flexible. I had to reschedule my move and they adjusted their schedule per my request.
Reply from the business

Thank you for choosing us again and for your continued trust! We’re glad to hear both moves went smoothly and truly appreciate your loyalty and kind words.

5-star Google reviewAalta S.5 years ago
My recent long distance moving experience from LA to Seattle on 7th -9th Jan with Gentlemen's moving was just perfect! They delivered what they promised, all our stuff was delivered in 2 days. Their pricing was very reasonable as compared to other quotes I got. Alex and 3 other crew members helped me wrap up our two bed one bath apartment in 4 hours, it was flawless.
Reply from the business

Hello Aalta Sharma, we want to thank you for sharing a feedback about your recent experience with our moving company. Reading reviews like your is really priceless for us, we value your attention and feel the support.

5-star Google reviewBrian C.6 years ago
This was our second time using Gentleman’s Moving Co. and expecting nothing but the best. We were not disappointed. The move was a last minute decision for us and with little notification, GMC responded quickly with a quote and we sealed the deal... we were so happy they could accommodate. The day of the move, the movers showed up on time, assessed what needed to be done and got going in what can only be described as a synchronized display of moving efficiency... no confusion.
Reply from the business

Thank you so much for your continued trust and such a detailed review, Brian! We’re glad we could accommodate your last-minute move and deliver the same great experience again. It’s wonderful to hear everything went smoothly, efficiently, and without any damage.

5-star Google reviewDebbie B.9 years ago
I used Gentleman's Moving Company out of Burbank, on my recent move and I would recommend to anyone! I have moved quite often in my years, and had a mover that always moved me but he recently retired and I have had some nightmare movers when he was not available to move me, so I have experience with this. Prices are very reasonable and no hidden fees at the end of the day!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • furniture setup33
  • professional movers15
  • furniture moving5
  • easiest move4
  • furniture reassembly4
  • no hidden costs3
  • fast unloading2
  • office move2
  • accurate quote2
  • flawless move2

What the company says about itself

Taken from Gentlemen's Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

Operating numbers published on their site

  • USDOT 2399435

Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)

  • Says it is licensedsays on their website
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    “Upfont Pricing Top Quality Family-owned Licensed & Insured A to Z packing Our Services i”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
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    “Medium Office Large Office Request a Free Quote Privacy Policy × Client info Name”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
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    “Company? Upfont Pricing Top Quality Family-owned Licensed & Insured A to Z packing Our S”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
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    “Company has been in the moving industry since 2009. Gradually expanding the spectrum of mo”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “Top Quality Family-owned Licensed & Insured A to Z packing Our Services in Los Ange”Raw text captured from the page, including any surrounding navigation.

  • Publishes a licence or operating numbersays on their website
    Show the text this came from

    “…licensed and insured? Yes. California license MTR0191251, US DOT 2399435. Our gallery +1 (877) 6”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews

Before you hire Gentlemen's Moving Company

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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