Golden Gate Moving & Storage
Storage facility in Concord, California
Google rating
3.9
Ratings counted
7
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have read 4 reviews for it, so anything below about what reviewers say rests on very little text. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
Google shows 7 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 5 | 71.4% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 28.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Golden Gate Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for Golden Gate Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have never had my personal effects treated with such disregard in my life. Upon delivery, there were dozens of damaged items, crushed boxes, and missing items. Items had been literally dumped into boxes and sealed shut. No packing, no wrapping. GGM&S is the local Allied Affiliate for the SF Bay area. Allied undercut the estimate of two other moving companies by $3-4k but if I had to do this all over, I would have paid the extra money.
Recently our neighbor used Golden Gate Moving and Storage to move up near Colfax. The truck driver got stuck when he drove off the shoulder of our private road. He called a tow truck to help him get back on the pavement and in the process, damaged a tree and took out part of our corral fence. Numerous emails and calls to the so-called President of the company resulted in assurances it would be taken care of. Weeks later and he still has not gotten his insurance company to contact us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch1 · 50%
- Professional and courteous1 · 50%
Counted across the 2 four and five star reviews we have read for Golden Gate Moving & Storage. A review can mention more than one thing.
In their own words
Jeff from San Diego was the consummate professional, packing, driving from the Bay Area to Scottsdale and unpacking. Unreservedly recommended. Further the packing, loading and unloading crews at either end were superb.