Golden North Van Lines
Moving and storage service in Anchorage, Alaska
Google rating
4.6
Ratings counted
50
Are 1 or 2 star
8.0%Above typical
The rating breakdown
4 of the 50 ratings in Google’s published star breakdown for Golden North Van Lines are one or two star.
Against other listings in Anchorage
About the same as the middle of the 15 listings in Anchorage we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 41 | 82.0% | |
| 4 star | 4 | 8.0% | |
| 3 star | 1 | 2.0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 8.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Golden North Van Lines at 8.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Golden North Van Lines, counted by matching the words they used.
- Damage to belongings2 · 67%
- Late, delayed or a no-show1 · 33%
- Claim or refund went nowhere1 · 33%
Counted across the 3 one and two star reviews we have read for Golden North Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible experience, 3 weeks late on delivery (never updated us once) And damaged 2 pieces of furniture that we took pics of and never paid the claim.
Do NOT use Brian with Golden North. He did a walkthrough and told me a LOT of things that sounded really great. A month later when we were finalizing everything, it turned out that 95% of stuff he told me wasn’t possible or wasn’t true and I was backed into a corner to use this company, which I only used because of the things he had told me. By the time we found out, it was way too late to get another company locked in.
The DoD picked this company to do a cross country move for my military retirement. The damage done was due to their carelessness, laziness and unprofessionalism. During the packing the movers, kicked boxes down the hall, tossed one down …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Worked hard and fast3 · 21%
- Kept in touch2 · 14%
- Turned up when they said1 · 7%
- Careful with belongings1 · 7%
Counted across the 14 four and five star reviews we have read for Golden North Van Lines. A review can mention more than one thing.
In their own words
We’ve used Golden North twice for local moves, and they’re absolutely fantastic. The crew is always clean cut, friendly, quick, and careful with our goods. They work hard and get the job done in a timely manner, would recommend them to anyone and would certainly use them again! Best moving company in town, hands down.
I've known about Golden North for 20+ years having worked in relocation arrangements in a previous job. After having a few different companies quote my move, I selected Golden North as my origin agent for an out-of-state move, as they provided the greatest value for my move. I did the home quote/review 100% virtually and it was seamless and spot-on. Mira and Taylor are fantastic. They provide timely and professional communication.
These guys are amazing! Had the best service from Estimate to Delivery. This was an out of state move & they were great, on time, friendly and just a complete team of professionals. Would recommend again.
First of all, if you are planning a move in Alaska, these guys are who you should contact. Our move to the Kenai Peninsula was anything but typical. We dealt with shipping issues due to the pandemic, a seriously long distance move from the East to Alaska. Golden North took care of us from the Port of Anchorage to the Kenai Peninsula. The coordinator called us prior to the move, and was courteous and helpful. On the day of our move, we had below zero temps and had 10 inches of snow on the ground.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- household goods6
- efficiency6
- estimate5
- antiques4
- packing crew3
- expertise2
- logistics2
- value for money2
- oversized-item moving2
- responsiveness2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory