Golden Services LLC
Moving and storage service in Spokane Valley, Washington
Google rating
4.6
Ratings counted
53
Are 1 or 2 star
7.5%Above typical
The rating breakdown
4 of the 53 ratings in Google’s published star breakdown for Golden Services LLC are one or two star.
Against other listings in Spokane Valley
3.5 percentage points higher than the middle of the 4 listings in Spokane Valley we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 45 | 84.9% | |
| 4 star | 1 | 1.9% | |
| 3 star | 3 | 5.7% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 7.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Golden Services LLC at 7.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Golden Services LLC, counted by matching the words they used.
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Golden Services LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
one day notice and they take my review down cause they want you to think this is a good company look at all the 5 star reviews and see this is their only review per person. staff is very unprofessional and refuses to deliver after 2 when they give a 1-5window. dont use this company for tempurpedic if it is coming it will be faater to cancel your order and buy one at matress firm.
Warehouseman driving the forklift damaged an interior piece inside the box while unloading our truck. After speaking to their manager they said the warehouseman denied it happening. Two of my employees, one of 14 years and the other of 5 years saw it happen.
They have not delivered my hot tub, holding it in a warehouse in Spokane, WA. What horrible service. It was supposed to be delivered 5/28.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 55%
- Turned up when they said2 · 18%
- Kept in touch2 · 18%
Counted across the 11 four and five star reviews we have read for Golden Services LLC. A review can mention more than one thing.
In their own words
Excellent service. Communication good. I had some issues on my end about when I could receive my order and Golden worked with me to fit my schedule. Delivery team also polite and helpful!
They called ahead to arrange delivery of oversized prefab shelving. Arrived on time in good condition. Drivers were friendly, courteous and helpful.
I’m not sure if it was their fault or not, but it took about 10 weeks to get my mattress. But the people that brought it in were friendly and the lady I talked with on the phone was genial. Aside from the long wait time, it was a good service
They delivered a bed for us and they were extremely polite and very nice. They were earlier then what time they said they'd be there. Very dependable
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff11
- communication3
- awesome driver2
What the company says about itself
Taken from Golden Services LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…cordingly. Is your company licensed and insured? Yes. Golden Services LLC is a licensed”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“Best Military Agent for the Western Region 2013: In July 2013, we received the Arpin Pr”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…services accordingly. Is your company licensed and insured? Yes. Golden Services LLC i”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…step of your moving journey. Get a Free Estimate Request a personalized, no-obligation m”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…integrity that has guided our company since 1992. Awards and Recognitions We take pride”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- bbb.orgreviews