GOT Storage
Self-storage facility in Layton, Utah
Google rating
4.4
Ratings counted
222
Are 1 or 2 star
9.0%Above typical
The rating breakdown
20 of the 222 ratings in Google’s published star breakdown for GOT Storage are one or two star.
Against other listings in Layton
4.7 percentage points higher than the middle of the 8 listings in Layton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 159 | 71.6% | |
| 4 star | 29 | 13.1% | |
| 3 star | 14 | 6.3% | |
| 2 star | 4 | 1.8% | |
| 1 star | 16 | 7.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is GOT Storage at 9.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for GOT Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Claim or refund went nowhere1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for GOT Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rented a unit for about a year and a half with almost no issues. In august come to find out my unit was broken into and it was devastating. Kadi the manager was really helpful but my review boils down to the other things. We submitted an insurance claim and 2 months have gone by with NO response whatsoever. They also wanted receipts, which some things we bought in early 2000s so obviously we don’t have any. Also there so called “security” cameras are a joke.
Thank you for taking the time to review our property. We are sorry the facility did not meet your expectations and would like to discuss your 1 STAR review of our property so we can learn what happened and how we can improve. Please give us a call at ([phone removed] ext 1. Thank you!
I have had a storage unit here for almost 5 years without a problem. I got an email to sign a new lease but the format on the e-document isn’t readable and I haven’t had a chance to make it into the office to talk to them about it. Within a week of sending the document to me they have locked me out of my storage unit - even though they have already charged my card for the month to pay for the unit.
Hi Shelby, Thank you for reaching out and providing us constructive feedback. We understand your frustration and will work upon our communication. Upon reviewing this … More
Worst experience I've ever had with a storage unit company! AVOID THIS HORRIBLE FACILITY! The one day a week when everyone is moving you'd expect better service is Saturday but there was a line of ten cars waiting to get in to their storage units and several stuck inside trying to get out! The person on duty there early in the day had let people in because the computer system was down but decided to leave early (even though all those cars wouldn't be able to get out without their help!!) because they were short…
Dear Morgan, We are extremely sorry for what happened on Saturday. Our manager had a family emergency and then our gate went down for no reason. Sort of a perfect storm situation. The gate did come back up relatively quickly and I rushed … More
When I first arrived, there was garbage and spiderwebs all over the unit I was in. After cleaning it out, I noticed all the big gaps in the siding showing through to the outside. On top of that, there were a couple of occasions where I tried to get into my storage unit after they had closed their office, and they had parked a company work truck in front of my unit, blocking me from accessing it.
We are truly sorry to hear about your experience, Morgan. This does not reflect the level of service and care we aim to provide to our customers. We apologize for the cleanliness issues and inconvenience you faced with the siding and … More
As far as storage units there nice but dealing with the office stinks. Two weeks ago made plans to move some of my stuff to my new place. Show up at the office at 9:05am which the office should of been open had to wait 2 1/2 hr for someone …
Steven, I am very sorry for the problem on Saturday. The person suppose to be in the office had an emergency situation and we working to try and get someone there. I would like to give you a free month to rectify the situation.
We had to dig our door out of the ice to get it open and there was tons of slippery ice in front of our storage with no ice melt. They are pricey so I'd expect better care of the property. Do not recommend.
Jenny, We work really hard to keep the ice and snow at bay. Our plow hadn't been out yet and was behind because of the unusual amount of snow that has come down this year. Thank you for your concerns and we will be better moving forward. As … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Price matched the quote3 · 21%
- Worked hard and fast2 · 14%
Counted across the 14 four and five star reviews we have read for GOT Storage. A review can mention more than one thing.
In their own words
Very clean units. Exceptional customer service by Josh. He's very knowledgeable, friendly and will put your mind at ease. Great pricing!
Thank you so much for your kind words, Traci! We're thrilled to hear that you found our units clean and that you received exceptional customer service from Josh. We'll be sure to pass along your compliments to him.
The process of moving in was super quick and easy. I like that the office is open during normal business hours with friendly staff!
Thank you, Tracy! We're glad to hear that your move-in experience was quick and easy, and we appreciate your kind words about our friendly staff.
Josh was amazing. Came in and got a unit in 30 minutes. They offer a unit rental coverage if you do not have it for 15 bucks which is great. We use USAA and they covered it but having the option was great. Good up front costs and a great discount for first three months. A new lock comes with the unit which is a plus. Took his time with us but also kept things moving. Explained everything and they have 24hr access included. Great price and great customer service. Thanks Josh
Thank you, Daryl! We're glad to hear you had such a positive experience and that Josh was able to assist you efficiently. We appreciate your feedback on our rental coverage and pricing options. Your satisfaction is important to us!
I was very happy about the price and promotions offered along with my preference of needing a unit that I could access 24hr. With all the amenities I received I must say can't beat all that they offer in one place,it's so very hard to find this day and age..
Thank you, Jessica, for your kind words! We're glad to hear that you appreciate the price, promotions, and 24-hour access, along with all the amenities we offer. Your feedback means a lot to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff14
- free moving truck4
- easy to work with3
- rental process3
- move-in trucks2
- quick rental2
- unit size2
- thorough rep2
- rates2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory