Grand Island Express, Inc
Trucking company in Grand Island, Nebraska
Google rating
4.1
Ratings counted
90
Are 1 or 2 star
18.9%Well above typical
The rating breakdown
17 of the 90 ratings in Google’s published star breakdown for Grand Island Express, Inc are one or two star.
Against other listings in Grand Island
14.9 percentage points higher than the middle of the 12 listings in Grand Island we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 60 | 66.7% | |
| 4 star | 9 | 10.0% | |
| 3 star | 4 | 4.4% | |
| 2 star | 1 | 1.1% | |
| 1 star | 16 | 17.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Grand Island Express, Inc at 18.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Grand Island Express, Inc, counted by matching the words they used.
- Crew conduct2 · 20%
- Damage to belongings1 · 10%
- Booked by one company, moved by another1 · 10%
Counted across the 10 one and two star reviews we have read for Grand Island Express, Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company is putting society in danger one of their driver threatened to me a death with racial and being racist i seen other incident where obw guy bit up pregnant woman i. Truck stop and i was about to get shot avery sad tneir safety guy lucas ia the onw i spoke with on the phone he is more on defending his driver i have vedios of incident and how it happen i will update once i go with the legal procedures
I reapplied to this company and they had the nerve to tell me a rental car I used the 1st time with them had extensive damage which it had none at all. I'm in the process of taking care of this myself and then when they deny me again then I will report it to the labor board. Companies will do anything to deny people but then turn around and complain because they don't have enough drivers.
Really ashamed that your company owns trucks and you blew us off for 12 hours of Det after i was promised it would be paid to us. Truck drivers don’t work for free. Your company give brokers a bad name.
Very bad company, booked the load, pushed ETA from noon to 4pm to 9pm and then said that cant even pick up the load. Would not recommend working with them, they dont have capable dispacthers who can calculate the hours correctly, not to mention some other thing... All this bad experience come from one very rude dispatcher Nate.
5/12 0825pm pump and panty on stuhr rd Truck 9242 stood in line behind the driver and observed her purchasing boxed alcoholic beverages then proceeded to walk back to her truck parked at the fuel island and begin fueling. Please get her off the road before she kills somebody.
So far I haven't seen one driver from this company doing what he is told to do at my place of business. We tell them to keep your doors closed. And leave the seal alone. …
This company has driver facing cameras and a lot of rules the run all recap tires they route you and tell you were to fuel at it’s just not that great there
Absolutely insane seeing not one BUT TWO of their trucks do nearly a 6 mile loop off duty on public roads with the 3mph crawl.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 14%
- Professional and courteous1 · 14%
Counted across the 7 four and five star reviews we have read for Grand Island Express, Inc. A review can mention more than one thing.
In their own words
It's an excellent company; the staff is very friendly and highly trained. They care about the well-being of their employees and are always willing to solve any problems that may arise.
Got a weekend call in for a breakdown. The driver Eric is believe was extremely nice. Company paid quickly with no complaints. Rare these days!
Wasn't very impressed with mechanic this time. Talks to customers rude. Acts like he's there boss. Don't like being questioned by customers
Grand Island Express is a great company with good service and the people who work there are very good.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- driver6
- trailer wash out4
- cameras3
- people2
- fuel2
- trailer2
What the company says about itself
Taken from Grand Island Express, Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Services Transportation Solutions Since 1967, Grand Island Express has built our bus”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Island Express Competitive Compensation Guaranteed Miles. Driving Opportunities Team Oppor”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews