LockBox Storage - Grand Island
Self-storage facility in Grand Island, Nebraska
Google rating
4.5
Ratings counted
108
Are 1 or 2 star
7.4%Above typical
The rating breakdown
8 of the 108 ratings in Google’s published star breakdown for LockBox Storage - Grand Island are one or two star.
Against other listings in Grand Island
3.5 percentage points higher than the middle of the 12 listings in Grand Island we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 81 | 75.0% | |
| 4 star | 14 | 13.0% | |
| 3 star | 5 | 4.6% | |
| 2 star | 3 | 2.8% | |
| 1 star | 5 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is LockBox Storage - Grand Island at 7.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for LockBox Storage - Grand Island, counted by matching the words they used.
- Late, delayed or a no-show1 · 25%
- Claim or refund went nowhere1 · 25%
Counted across the 4 one and two star reviews we have read for LockBox Storage - Grand Island. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We don't recommend this company. We had difficulty getting into the storage area as well as others trying to get the gate open at the same time. Contacted manager and never received a response back ever. We were 65 miles from home. Then to top it off there is no refund of unused rent. This is thievery. We owned storage units in the past and always gave back the unused portion of the rent. READ YOUR CONTRACT CLOSELY!!!!! Lots of unnecessary fees. Where does the owner assume the fee associated with the rent.
Toni - We are sorry that you had issues with accessing the security gate, and your issue was not handled in a reasonable amount of time. We appreciate you taking the time to provide us feedback.
They are way too expensive for the quality. Very poorly constructed units that are NOT weather or dust proof. We had water and a TON of dust in our unit. You can go right across the street to Husker storage and get a nice climate controlled unit for less! Not to mention they lock you out of your unit as soon as you are 5 days late! Never had a storage space do that before. Save your time and money, do not go here!!!
Thank you for taking the time to leave a review. We are sorry you had a bad experience with one of our units and payment expectations. We strive to provide a convenient secure location for our customers’ belongings. We take all feedback … More
It is so hard to get ahold of the guy there I really need to talk to him to keep my stuff Bt everytime I call he don't answer or it doesn't go through😡 …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
Counted across the 12 four and five star reviews we have read for LockBox Storage - Grand Island. A review can mention more than one thing.
In their own words
They are very professional and trustworthy! I reserved a unit from Washington and when I moved to Grand Island, NE I realized I wasn't going to need a unit. They understood and refunded my money asap! I recommend this business to everyone who needs a storage unit.
Thank you so much for the kind words, Kelli! 🙏 We're thrilled to hear that your experience with LockBox Storage – Grand Island was professional and hassle-free, even from across the country. 🌎 We understand that plans can change, and we’re always happy to provide flexible, trustworthy service.
Such a clean and friendly place to store your stuff at and the customer service is always amazing and so helpful definitely the best manager I have had at a storage facility she’s always so helpful and always willing to help out when needed!
Thank you, Israel! We’re thrilled to hear you’ve had such a positive experience at our Grand Island location. It’s wonderful to know our team — and especially our manager — has made your storage experience easy and helpful. We truly appreciate your kind words and support! — The LockBox Storage Team
LockBox Storage in Grand Island exceeded my expectations! I needed boat storage, and they had the perfect spot. The facility is clean, secure, and well-managed. The staff was friendly and professional. I’ll definitely use them again!
Thank you for your 5-star review of LockBox Storage – Grand Island! We're so glad we could provide the perfect boat storage for your needs. Keeping our facility clean, secure, and well-managed is our top priority, and we’re happy to hear … More
Best place I've ever rented from-management is top tier. Lindsey is always very helpful, she made moving my stuff very easy. 10/10 will always recommend this place to any one in need of a safe place to put there belonging.
Thank you so much, Carlos! We’re thrilled to hear that you had such a great experience with us. Lindsey truly is an asset to our team, and we’re glad she could make your move easy. We appreciate your recommendation and look forward to serving you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- safe place4
- clean units3
- maintenance3
- polite staff3
- easy to work with2
- easy process2
- helpfulness2
- secured storage2
- up to date2
- affordability2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- nextdoor.comsocial