Grand Rapids Piano
Moving and storage service in Grand Rapids, Michigan
Google rating
3.3
Ratings counted
12
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 12 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 5 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 6 | 50.0% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 8.3% | |
| 2 star | 1 | 8.3% | |
| 1 star | 4 | 33.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Grand Rapids Piano, counted by matching the words they used.
- Items missing or never delivered1 · 20%
- Late, delayed or a no-show1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Grand Rapids Piano. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Set up a refelting on a pool table this company had previously serviced. The first time were two young men that were fantastic. This last experience went from unpleasant to bad fast. This last servicing, the owner came with a technician. He order 8 foot felt (though 9 foot was needed) and blamed me (very rudely) for the error and made me pay a down payment. He said it would take a few days. I had to call him 3 weeks later and he said it had just come in...fine.
Scammers. STOLE MY MONEY. Do NOT work with them. They provided nice service bringing my dad's hundred year old piano to the repair destination. Once the repairs were done, they refused to bring my dad's piano back and stole my money. I had already paid the second sum of money for the return delivery which was confirmed with both parties and then these guys made up every excuse in the book as to why they could not make the delivery back. They were unresponsive to calls or texts. Pretty sure they have us blocked.
He took down our pool table and agreed to return for reassembly. We scheduled the reassemble , paid for new pockets and felt along with a deposit for the refelting. Took our check and cashed it promptly. Never showed up on the scheduled date. Can’t get ahold of him for the past three weeks, promises to call back and never does. Now has our cell phone blocked, and refuses to return our calls or refund the money we paid in advance. DO NOT use this man!
Stay away from these folks. Did just fine disassembling and reassembling the table but ordered and installed the wrong color felt. He blamed it on the supplier and assured me they'd make it right. After several follow-ups (all initiated by me) over the course of six weeks, and even offering to order the felt myself, he stopped responding and actually blocked my number. Shady and dishonest, and they'll be receiving a court summons.
I set up a date for a piano to be moved, he called the night before said date and wanted to reschedule, I agreed, set up the new date for the next day and he never showed. Now he won’t answer any calls, and won’t return any. EXTREMELY unprofessional and aggravating. Don’t trust these people….a simple response, apology, or anything would be appropriate and appreciated.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said3 · 50%
- Worked hard and fast3 · 50%
- Professional and courteous2 · 33%
- Kept in touch1 · 17%
Counted across the 6 four and five star reviews we have read for Grand Rapids Piano. A review can mention more than one thing.
In their own words
Really friendly, prompt, hard working and very professional. They did a great job refelting our pool table. They even allowed me to watch since I was curious how it was done, and it was obvious they knew exactly what they were doing. Highly recommend this company!
Thank you!!
Great service! Came out and moved a huge and heavy pool table for us! Would recommend highly! Was always in communication, and took great care in moving the table!
Had GR Piano move a pool table and piano, each from a different location. Jeff was super clean, quick, and friendly. Easily the best price and had it all done in less than 4 hours
They showed up on time to remove and take apart the pool table and within 3 hours it was set up at the new location. Very satisfied with their services.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pool table moving9
- pool table reassembly4
- calls3
- knowledgeable staff3
- piano move2
- communication2
- pay2
- felt2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory