Greens Storage
Self-storage facility in Escondido, California
Google rating
4.8
Ratings counted
129
Are 1 or 2 star
3.9%Around typical
The rating breakdown
5 of the 129 ratings in Google’s published star breakdown for Greens Storage are one or two star.
Against other listings in Escondido
About the same as the middle of the 14 listings in Escondido we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 121 | 93.8% | |
| 4 star | 3 | 2.3% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.6% | |
| 1 star | 3 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Greens Storage at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Greens Storage, counted by matching the words they used.
- Price rose after the quote1 · 25%
Counted across the 4 one and two star reviews we have read for Greens Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They cant seem to figure out the payment process. Auto pay doesnt work. And then they charge you extra for. Them not taking the payment. Ive tried for a yr now to get auto pay to work. A yr of charges cause they cant get the system they use to work properly. Any know how i cam get make yrs worth of extra charges back
It's unfortunate that you have taken advantage of our kindness and business practices in this manner. Respectfully, there have been numerous credit cards used and a history of non-payment and delinquency.
Stopped here to refill propane at 2:30pm, sign on the door says manager is out to lunch. Came back at 5pm (closing time 5:30pm) and manager refused to service us because "he isn't supposed to stay late." I'm not entirely sure how this place has gotten such rave reviews thus far. I do not recommend.
It's regrettable to hear about your experience at Greens Storage. First, an apology for the situation and how it was handled. We remain accountable for our service and we have instructed the staff member to try to set expectations better.
I can only write about the propane refill. The place looks great for storage, though. I went to refill my 40-gallon propane tank but I didn't have a certified inspection sticker on it so they wouldn't do it. I drove a few miles north to Champagne Lakes RV Resort and they filled it up for cheaper.
We are disappointed to hear about the propane refill issue. Safety certifications are required, but we understand your frustration. Call ([phone removed] to discuss.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous22 · 21%
- Worked hard and fast12 · 12%
- Price matched the quote5 · 5%
- Turned up when they said1 · <1%
- Kept in touch1 · <1%
Counted across the 104 four and five star reviews we have read for Greens Storage. A review can mention more than one thing.
In their own words
Nichole was courteous and professional and helped me find what we were looking for quickly as we are new to the neighborhood and the location is perfect. Great service, good value and a very nice office to boot! Now if I can only find a solid boat maintenance shop in Escondido, we'll be all set! Thanks Nichole! Jon
Thanks Jon! Nichole will appreciate your kind words. We're glad you found great service and value in our perfect location.
Nichole made our experience in renting a storage unit easy and quick. She assessed our needs in regards to size and suitability for what we are using the space for and quickly found us a great unit. Very professional and communicative. Happy with the service so far!
We're overjoyed to hear about your positive experience with Nichole! Thank you for sharing your feedback.
Friendly prompt service from Blue! She even guided me to a unit that had 50% discount for 2 months.
We genuinely admire your positive feedback! Thank you for sharing your experience with us. Blue is great with customers!
The best storage company ever encountered! literally industry best management and or ownership for self-storage! I must say that the number of things in which these guys have gotten right is utterly spectacular and just mind-blowing to myself.. to say the least it is very uncommon with the nurse society for a business to get this much correct and do things this well.. and obviously there's always negative who complains for little problems that we might have with a vendor / service provider / business....
We're thrilled to hear you had a positive experience with Greens Storage. Thank you for your feedback!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- value16
- clean site7
- new facility7
- security cameras7
- air conditioning4
- secure location3
- explained options3
- renting a storage unit3
- easy rental process3
- affordability2
What the company says about itself
Taken from Greens Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…proudly family owned and operated since 1955. For information related to investing,”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…out of Southern California, proudly family owned and operated since 1955. For informatio”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory