Hanley Moving Company, Inc.
Mover in Schenectady, New York
Google rating
4.8
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 93.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 6.7% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hanley Moving Company, Inc., counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Hanley Moving Company, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Prior to the job (moving furniture), the owner called to confirm the time, date, and place. However, when he got to my house, he was very unprofessional. He seemed annoyed about doing the job that we talked about over the phone and was rude to my wife. The job took him 15 minutes and he was out the door. They moved the couch and did not help set it up. When my wife handed him the check, he didn’t say thank you and just took the check and left. His workers were very nice and respectful, but the owner was not.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 46%
- Professional and courteous6 · 46%
- Turned up when they said1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Hanley Moving Company, Inc.. A review can mention more than one thing.
In their own words
What a fantastic group! Very professional, timely, proficient & pleasant! From the moment they arrived, they were in motion & made it all look so effortless. They took great care with everything they moved. They even offered to transport several last minute, poorly packed boxes, including my quickly assembled box of refrigerator & freezer items. When arriving @ our destination, they offered to set up & rearrange furniture as needed.
Hanley made our recent local move relatively effortless...responsive to calls, on time, and very accommodating when plans had to change at last minute. Highly recommend.
Tom Hanley and his crew did a stellar job with my move on 2/2/18. Tom was EXTREMELY flexible with my ever-changing moving date and accommodated my move with free overnight storage. The difference with this company is that Tom is straightforward with regard to his pricing (which was competitive but a bit less than others), he works rapidly yet carefully, and he treats his workers with respect. His two workers for my move were so amiable and polite, as was Tom!
Hi Karen, thank you for the kind words. I'm glad we could help you and that you were very happy with our services. We try our best to be the best moving company out there. We appreciate you.
Tom, and company, moved us into our new home. He was proficient, calm, thorough and good humored on a very hot and exhausting day. We were "down sizing" from our five bedroom family home to our retirement home of more modest size. He was a genius in making order from the chaos of downsizing. I would definitely use his service again as well as recommend him to friends
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture5
- job3
- respect3
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory