Pony Express Moving Co.
Mover in Schenectady, New York
Google rating
4.3
Ratings counted
36
Are 1 or 2 star
16.7%Well above typical
The rating breakdown
6 of the 36 ratings in Google’s published star breakdown for Pony Express Moving Co. are one or two star.
Worked out from 36 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Schenectady
9.9 percentage points higher than the middle of the 8 listings in Schenectady we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 29 | 80.6% | |
| 4 star | 1 | 2.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 16.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pony Express Moving Co. at 16.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pony Express Moving Co., counted by matching the words they used.
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Pony Express Moving Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
👎👎👎This company first of all is way way over priced , second they were late , third they act like children by swearing and playing around. To conclude this review I would never recommend this company to anyone!!!!!
Its nice they can cover other people's belongings, I requested them for moving and storage my stuff, they maybe old and dusty but they got them covered them in nasty brown stains especially my queen sized mattress and my daughters full sized mattress and mattress covered and a duffle bag full of winter clothes also got stained. They were fast and Mike was nice but VERY expensive that I wanted my stuff moved and in storage safe and clean and didn't get that.
In response to this complaint my company moved all your belongings to a storage unit of your choice and you were present the entire time and saw your belongings were placed clean and dry perhaps whomever you hired to move your items out of storage to your new address is responsible
I was told that everything would be done over the weekend two of the movers showed up in pajama bottoms and looked like they were celebrating all night the 3rd one was nice however once half of the move was done they requested payment.. …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 53%
- Professional and courteous6 · 40%
- Turned up when they said2 · 13%
- Careful with belongings1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Pony Express Moving Co.. A review can mention more than one thing.
In their own words
Mike B and his crew at Pony Express did a GREAT job with my office move and disposal. His price was fair and the team was responsive, careful, considerate and hard working. I highly recommend.
Mike & company were on time, fast, and very efficient! They were accommodating and professional, we will definitely use them again! Thanks again for the great experience!
Sweet and funny guys. They were a bit late but made up for it; these men work FAST. Inspected my used furniture for me. Yes they cost more but they are sweet and efficient and you get what you pay for. When you need to move, trust the pony! Update: They moved me again & I'm very satisfied again. Thanks Mike & guys! 🛋🛏
Mike and his crew moved me from one apartment 3rd floor with no elevator to another apartment about a mile down the road. The guys, specially Mike Jr. and Jay were so wonderful and did everything in a professional manner. Made it nice when it could have been a stressful time. I would highly recommend them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost9
- efficiency6
- punctuality4
- affordable4
- hard workers3
- fast work2
- small furniture moving2
- accommodating2
- kind staff2
- speed2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- bbb.orgreviews