Heck's Transfer and Moving
Mover in Cedar Rapids, Iowa
Google rating
3.8
Ratings counted
8
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have read 4 reviews for it, so anything below about what reviewers say rests on very little text. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
Google shows 8 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 5 | 62.5% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 12.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 25.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Heck's Transfer and Moving, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for Heck's Transfer and Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We were overcharged and lied to. Nothing except the furniture went to consignment. We paid for a clean out which included sorting items for consignment, donation and trash. The amount of furniture and Knick knacks left to be cleared out of the home was far less than what was included in the “not-to-exceed” estimate. We were told that if we had less stuff to clear out, the price would be less than the “not-to-exceed” estimate.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said1 · 50%
- Careful with belongings1 · 50%
- Kept in touch1 · 50%
- Professional and courteous1 · 50%
Counted across the 2 four and five star reviews we have read for Heck's Transfer and Moving. A review can mention more than one thing.
In their own words
05-07-2020: Today was the second time that I have hired Heck's. Because the first move was so successful, they are the ONLY movers I even considered for the job. From the first day that I contacted the company, they provided continual communication. I was never left questioning the status of availability or timeliness of the contract. Three employees arrived on time, and the lead person contacted me just prior to arrival to verify the location and access to the facility.
Thank you Kristin for your wonderful words and review. Please let us know if we can be of assistance to you and yours in the future. Let us know when you are ready to move from your storage unit! Sincerely, One Place - Organize Move Consign.
I highly recommend Hecks. I had my father scheduled to move into assisted living on August 12, two days after the Derecho Storm that hit Cedar Rapids. I was able to get in touch with Becky, the owner of the business, through Facebook. Phone service was down, and Becky went above and beyond facilitating the move, including a personal visit to the assisted living residence. Communications were excellent, and I was kept advised of any changes.
Hey Miz! Thank you for your kind words about our services at Heck's Transfer and Moving! We are so glad we were able to work everything out to get your father moved where he needed to go. We pride ourselves on being able to adapt and assist … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication3
What the company says about itself
Taken from Heck's Transfer and Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Services Move Management Request a Free Estimate! Consign Consignment Services About Us”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory