Heritage Self Storage Madera with FREE Truck Use & 24 Hour Access
Self-storage facility in Madera, California
Google rating
4.7
Ratings counted
252
Are 1 or 2 star
4.0%Around typical
The rating breakdown
10 of the 252 ratings in Google’s published star breakdown for Heritage Self Storage Madera with FREE Truck Use & 24 Hour Access are one or two star.
Against other listings in Madera
About the same as the middle of the 6 listings in Madera we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 215 | 85.3% | |
| 4 star | 24 | 9.5% | |
| 3 star | 3 | 1.2% | |
| 2 star | 1 | 0.4% | |
| 1 star | 9 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Heritage Self Storage Madera with FREE Truck Use & 24 Hour Access at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Heritage Self Storage Madera with FREE Truck Use & 24 Hour Access, counted by matching the words they used.
- Late, delayed or a no-show1 · 14%
- Booked by one company, moved by another1 · 14%
Counted across the 7 one and two star reviews we have read for Heritage Self Storage Madera with FREE Truck Use & 24 Hour Access. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible company . Super high prices that go up every year . Lock out policies if your a few days behind. Employee was not there during their business hours so called to make payment so I can access the unit . Even though there staff was not there they wanted to charge me 10 bucks to pay by phone . On top of the nearly 300 bucks im now paying . If your gonna charge so much maybe stop looking to gouge a long time customer instead of helping. You guys dont even have a public restroom .
Hello We have several ways to pay your rent. You can create an account online, we can send you a payment link, you can set up auto pay and you can you out IVR system … More
I made a reservation through a broker, who gave me the wrong address, causing a waisted if my time and the time of others, they made 2 reservations at 2 sepporate storage facilities, I ended up paying double what I was quoted and was frustrated with all the confusion I would sugguest calling Madera Storage directly and speak to the on site manager Eric you will save time money and a lot of frustration.
We are not Madera Storage. We don't have an Eric that works for us. You are reviewing the wrong self storage.
My friend was evicted from here because it was was taking her to long to go through her things . She has been paying storage to them for 8 years total she is disabled and can't do a whole lot by herself but she had been trying and if it is 24 hours why should it matter how long she works sorting and separating her things to make room for other things she has to store . She never bothered anyone or did anything she wasn't supposed to but they told her she has to find a nother place by the 30th .
The tenant in question was given several warnings about lease violation like sleeping in her unit, drinking alchohol in her unit while her male companion would work on his vehicle and scare away other tenants. We recieved several complaints … More
I just think it's terrible that every time it changes hands you raise my storage fee well now it has been about a year since these people took over they have raised my storage fee two or three times I received a letter saying that they're making upgrades on the building which is the office so they got to put the cost on us the customers I am not a happy customer
Girl from front desk got upset because I apparently was speeding while I was driving behind her in the complex. Not sure how I can speed while driving behind you unless your speeding as well. If you want to be so proper next time please pull to the side so cars can still drive by you and dont stop in the middle of the lane. Lead by example.
I'm sorry about your experience, Martin. Our facility features all drive-up units and the safety of our tenants is critical which is why we enforce a posted speed limit. I'll discuss your situation with the manager, and feel free to call … More
They offer a free truck use when moving, 100 miles free if you go over it’s 59 cents per mile. Me and my husband reserved the truck for Saturday because we had to be out of our apartment by Monday. So I arrive Saturday only to find out that …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 37%
- Careful with belongings1 · 5%
- Worked hard and fast1 · 5%
Counted across the 19 four and five star reviews we have read for Heritage Self Storage Madera with FREE Truck Use & 24 Hour Access. A review can mention more than one thing.
In their own words
Mr. Jaun has been fabulous about me, making sure both units are covered in the payments.... Meeting the supervisor the other day, and i let her know that the staff had always been very nice, and professional with myself and family. And how they have taken good n great care of myself and my unit(s)....
Heritage Self Storage was a great help when I needed to be out of my house quickly. They had many units available and were able to get me moved in the same day. The security of the facility is top notch and the price is well worth it for the service.
Thank you Sarah! We truly appreciate you taking the time to leave us a review. We are always happy to help!
Always very supportive and regularly communicate. We know that our belongings are protected at all times.
Thank you Jacob! We truly appreciate you taking the time to leave us a review. We are always happy to help and grateful for all our tenants!
I recently had to rent a short term storage for my father I would like to share my positive experience regarding the great customer service I received from Marlene Foster at Heritage I was very impressed with the level of service provided and wanted to ensure her hard work was recognized. Thank you, Sylvia L
Thank you so much for you kind words Sylvia! Providing great customer service is always our goal, so your feedback means a lot! We are happy to help and we look … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- new unit17
- secure facility8
- clean grounds6
- spacious3
- moving process2
- easy storage unit rental2
- payment reminders2
- different sizes2
- automatic payment2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory