Purely Storage
Self-storage facility in Madera, California
Google rating
4.6
Ratings counted
215
Are 1 or 2 star
7.0%Above typical
The rating breakdown
15 of the 215 ratings in Google’s published star breakdown for Purely Storage are one or two star.
Against other listings in Madera
2.6 percentage points higher than the middle of the 6 listings in Madera we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 186 | 86.5% | |
| 4 star | 10 | 4.7% | |
| 3 star | 4 | 1.9% | |
| 2 star | 0 | 0% | |
| 1 star | 15 | 7.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Purely Storage at 7.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Purely Storage, counted by matching the words they used.
- Crew conduct2 · 25%
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Purely Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Stay away. My storage has been broken into and items have been stolen. Also, the lock I use is one I purchased brand new, in package, from the previous owners. Someone there currently has a master key and they are stealing from storages who have the same brand of lock. If you use a round lock, Chateau 99x, X-Type , replace it immediately. When I ask Purely Storage if they have a master key, they say no. But someone is lying.
Hi Jan, you can give our corporate office a call at [phone removed] or reach out to his assistant Dayna directly at [email removed] Brad tends to get very busy and can't respond as quickly, but we do want this issue to be resolved right away and make your experience a positive one.
The secretary was very rude and had no customer service skills. I’ve been a customer for for 3 years. I recently went in to pay and I went inside to pay. The lady comes out saying I should have not open the door it was trespassing. It’s a …
I'm sorry to hear about this and I'd like to talk to you about your visit but I am unable to find you as a customer at this location. Please contact me at [email removed]
Great service, they even called Sheriffs office when someone tried to use my gate code...until now...they keep billing me auto payments when I never set that up. They refuse to admit what they're doing and won't give you info of supervisor. Also when u do get Jarrods info he refuses to admit n own the fact that Madera manager is using fraudulent bill paying methods. I never once signed any forms to auth auto pay....but they do it....AFTER LATE CHARGES ARE ADDED. DONT USE THIS STORAGE !
Thank you for bringing this to our attention. We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We take customer feedback very seriously and will investigate this matter further to ensure … More
I had a U-Haul pickup at 11am, I waited 2 hours and nobody ever came to the office. There was no note or anything, and this was on a regular Tuesday. Terrible service, I recommend picking up at a bigger location.
Hi Eddie, We're sorry for the frustration and inconvenience you experienced during your U-Haul pickup. We understand how disappointing it is to arrive for a scheduled reservation and find the office unattended.
This place use to be kept up really clean. The office is never open on the weekend now and the quality of the place is just like the new prices.....LOW!!!!!!
Thank you for your review. We are happy we can assist you
Bad customer service. Lady made a mistake and then lied to my face instead of owning up to it. Wasted a few hours of my time.
Hi Sean, Thank you for taking the time to review us. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing it to my attention. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 69%
Counted across the 13 four and five star reviews we have read for Purely Storage. A review can mention more than one thing.
In their own words
Today was a hectic day for me ..until I got to purely storage I was treated so respectfully and everything was explained clearly as well as professionally all my questions answered and I gotta say thank you sincerely to your management he was surely a bright light through today's darkness
Thank you for taking the time to leave us such a kind review! We strive to be helpful and friendly to all of our customers, and we're so glad that you felt respected and well taken care of. We will be sure to pass along your thanks to our management team.
Out of all the calls I made looking for a storage to rent Eric was the most informative, helpful, and professional customer service rep, and I spoke to 5 different people, I would encourage people to call him directly first, you will save …
Thank you so much for your kind words, Cyrus! We strive to make the storage rental process as smooth and stress-free as possible for our customers. We appreciate your recommendation and look forward to assisting you with any future storage needs you may have. Thank you for choosing us!
He is a very nice guy and very helpful I appreciate everything he does highly recommend Eric purely storage is lucky to have him he explains everything Sincerely Memory Wall
Hi, Trisha! We truly appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing us!
So I forgot his name already but he was very friendly and super helpful. The price is very reasonable and units are very clean. I was very satisfied with this service 😊 …
Thank you so much, Cynthia! We value your feedback and thank you for choosing Purely Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff9
- clean site5
- safe storage3
- gate hours3
- quick rental process3
- security cameras3
- cool atmosphere3
- secure area2
- free lock2
- thoughtful staff2
What the company says about itself
Taken from Purely Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…trusted self storage solutions for over 33 years across Arizona, California, Colorado, T”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Facility Features What Size Do I Need? 24/7 Video Surveillance Code Gate Entry Driv”Raw text captured from the page, including any surrounding navigation.