HIM Self-Storage / Watson Mini storage
Self-storage facility in Decatur, Alabama
Google rating
4.5
Ratings counted
52
Are 1 or 2 star
5.8%Around typical
The rating breakdown
3 of the 52 ratings in Google’s published star breakdown for HIM Self-Storage / Watson Mini storage are one or two star.
Against other listings in Decatur
About the same as the middle of the 9 listings in Decatur we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 37 | 71.2% | |
| 4 star | 9 | 17.3% | |
| 3 star | 3 | 5.8% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is HIM Self-Storage / Watson Mini storage at 5.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for HIM Self-Storage / Watson Mini storage, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for HIM Self-Storage / Watson Mini storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Him storage found out what I had in my unit and they wanted it so they raised the rent and even someone put a different lock on it and they said it wasn't their lock so I had to cut the lock off myself the man running the front needs to realize the war is over and come back to reality I wouldn't advise renting a unit from them i been there 8 + years at first it was great but new management are crooks
We are sorry and apologize for your bad experience. We would like to learn more about your specific situation and work on a solution for you. Please call our office [phone removed] at your earliest convenience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 30%
- Turned up when they said1 · 10%
- Worked hard and fast1 · 10%
Counted across the 10 four and five star reviews we have read for HIM Self-Storage / Watson Mini storage. A review can mention more than one thing.
In their own words
The people are friendly, I absolutely love that its a Christian business. However am only able to give four stars instead of five because the rent is so darn high! Its so expensive I actually considered three stars however I went in my mind back up to four stars because they give a ten day grace period which I had to do most every month, unlike most bills this one didnt get penalized and no late fees during that ten day grace period.
Thanks for the kind words . Regarding your comment on price A review of other facilities show that we are $20 cheaper per month especially on our large units . In addition our facility offers: … More
The BEST storage place in Decatur for sure! We have had multiple units of all sizes over the past few years (and even several years ago) and they are always super clean and VERY well maintained! The staff is BEYOND amazing and are so amazing and easy to work with! They are very caring and have a wonderful heart. They have gone out of their way to help us regarding our storage needs! I couldn’t recommend this place more!
Thank you! We hope to please our customers, so we are blessed to read reviews like yours.
These people are very friendly and helpful with your storage needs. I have used them several times and I have never been disappointed. Years later they are just as helpful and friendly, prices are great and the facility is well maintained and monitored.
Awesome ! Thanks for the good feedback !
The Best Place & GREAT PEOPLE'S!!! ALWAYS REMINDS ME WHEN MY BILL is DUE !! I WAS LOOKING FOR STORAGE UNITS WHEN I FIRST CAME TO DECATUR, and THE NICE LADY THATS WAS SITTING AT DESK STOP ME FROM SEARCHING ANYWHERE ELSE BECAUSE OF HOW KIND & …
Thank you for your review. We strive to treat people kindly and to be helpful in any way we can. We appreciate our customers and hope that we reflect that in our employees and in the facility.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- staff5
- rent4
- cleanliness3
- thoughtful staff2
- security2
- unit2
- people2
What the company says about itself
Taken from HIM Self-Storage / Watson Mini storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…rent. You’ll have access to your unit 24/7 so you won’t have to concern yourself w”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“AL HIM Self-Storage is a Christian family-owned and operated facility that has been pas”Raw text captured from the page, including any surrounding navigation.