Homegrown Storage Kingsport
Self-storage facility in Kingsport, Tennessee
Google rating
4.2
Ratings counted
39
Are 1 or 2 star
17.9%Well above typical
The rating breakdown
7 of the 39 ratings in Google’s published star breakdown for Homegrown Storage Kingsport are one or two star.
Worked out from 39 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Kingsport
13.7 percentage points higher than the middle of the 8 listings in Kingsport we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 29 | 74.4% | |
| 4 star | 1 | 2.6% | |
| 3 star | 2 | 5.1% | |
| 2 star | 1 | 2.6% | |
| 1 star | 6 | 15.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Homegrown Storage Kingsport at 17.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Homegrown Storage Kingsport, counted by matching the words they used.
- Damage to belongings1 · 25%
- Items missing or never delivered1 · 25%
Counted across the 4 one and two star reviews we have read for Homegrown Storage Kingsport. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Twice in one month there has been mounds of bagged and loose trash stacked high in front of our unit and the property manager has not replied to our concerns. I would not recommend this facility since the exterior is not being maintained properly and inviting bugs and rodents to infest a unit and destroy belongings..
Poor communication. My friend’s trailer had the locks cut off and anyone at the storage place refuses to help. Thousands of dollars worth of item stolen-including an ATV.
This place was good at first when I got my unit in the winter and now its the worst place ...the manager is awful there trash piled up and I went to take stuff to my unit and seen a cockroach crawling on the outside of my unit and went bought spray and sprayed everything down and then came back and empty my unit out the next day....so I wouldn't recommend this place to anyone ...
Not a place you want to store anything. Rats ate up my clothes stored there, the terrain is all sloped and washed out gullies difficult to get truck in . Wasn’t able to access my storage for 2 days because of gate not working. The pit of storage units. Check out the rat infestation on just 1 container on my clothes stored. Thinking about seeking compensation.
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. We take issues like pest control very seriously and are committed to maintaining a clean, secure environment for all our customers. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 14%
Counted across the 7 four and five star reviews we have read for Homegrown Storage Kingsport. A review can mention more than one thing.
In their own words
Quick service, got right in on the day I needed it, same day. They may provide locks but I had my own so I’m not too sure how easy it is to get one. They do offer relatively cheap insurance at varying values/rates.
Very easy process to pay online and get same-day access. Great move-in specials that eased the burden of that "extra" storage bill. Fenced outside storage property with keypad gate and lots of security cameras. I liked that they offered a size unit that is 10ft wide and 5ft deep. Perfect for my needs at the time.
Davis, we really appreciate the detailed review! Online payments, same-day access, the gated and camera-covered lot, and unit sizes that actually fit — those are the things we sweat, so it’s great to hear they worked for you. We’ll be sure Chelsea knows she helped make the move-out smooth too.
Renting from Homegrown has been an excellent experience. Anytime I had a question or concern, someone was always readily available to address our needs. Lauren, in particular, has been outstanding in ensuring we were well taken care of during our time with them. We will certainly reach out to rent again in the future. Thank you!
Hi Kris, thank you so much for your kind words! We’re thrilled to hear about your positive experience and truly appreciate the opportunity to serve your self-storage needs. It’s wonderful that you found us while looking for storage near Kingsport, and we hope to have the pleasure of assisting you…
Excellent customer service, easy self serve process with better rates then most. Nothing but good things to say, and we all know it's mostly all about customer service and I had a very good experience every time I called...
Thanks so much, Louisa! A smooth self-serve process with great rates and a real person when you call is exactly the balance we go for. We’re grateful for your kind words and for choosing us in Kingsport.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication5
- answering questions3
- payment3
- renting3
- security2
- rates2
- company2
- respectful staff2
- clean units2
- responsiveness2
What the company says about itself
Taken from Homegrown Storage Kingsport’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…what works best for your situation. 24/7 Access Enjoy convenient, round-the-cloc”Raw text captured from the page, including any surrounding navigation.