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In and Out Movers

Moving and storage service in Rockville, Maryland

Google rating

4.5

Ratings counted

341

Are 1 or 2 star

10.6%Above typical

The rating breakdown

36 of the 341 ratings in Google’s published star breakdown for In and Out Movers are one or two star.

Against other listings in Rockville

This company10.6%
Typical listing in Rockville2.0%

8.6 percentage points higher than the middle of the 20 listings in Rockville we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
29385.9%
4 star
102.9%
3 star
20.6%
2 star
41.2%
1 star
329.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is In and Out Movers at 10.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for In and Out Movers, counted by matching the words they used.

  • Crew conduct7 · 22%
  • Late, delayed or a no-show6 · 19%
  • Price rose after the quote5 · 16%
  • Damage to belongings4 · 13%
  • Items missing or never delivered1 · 3%

Counted across the 32 one and two star reviews we have read for In and Out Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewKanthi R.10 years ago
Long story short...Horrible experience !! Never use them !! They were one and half days late to load furniture, charged lot more than original estimate, damaged coffee table and bed frame, took 4 days to deliver for 3.5 hours drive. We used In and Out Movers to move from Virginia to New Jersey on memorial day weekend. They were supposed to come on Saturday morning to pick up our goods but kept telling us they are about 2 hours late for 36 hours.
1-star Google reviewRob S.7 years ago
I only give 1 star because the road crew were great hardworking guys. Where do I begin? - I was scheduled for a pack and haul to storage while waiting for my house to sell and buy a new house, then deliver my stored things to my new house. my house was packed up and staged for real estate. All personal items were boxed and stored in a portable pod outside. Only the bare minimum furniture items were left in the house for staging purposes.
1-star Google reviewEternal R.4 years ago
Volatile and rude... Movers flipped out when I disagreed with the time estimate that I quoted them 2 weeks ahead the morningof the move. They became rude and tried to leave. I was so shocked. Never a worse feeling even more than negotiating my divorce. Such bad customer service. I told the head guy 3 times I understood what "estimate means".
Reply from the business

Eternal please call us i did not so you name in our system.

1-star Google reviewJJ6 years ago
DO NOT USE if you have expensive furniture!!!! the workers are nice and courteous, I under stand accidents happens, but take care of your customer when you mess up.!!!! don't beat around the bush about prices. be straight up. don't scam people in believing and agreeing to a price and then charge them more afterwards. I called around to multiple movers and all were about the same price, except this establishment.
1-star Google reviewKatherine S.10 years ago
This is by far the worst experience I could have imagined in a moving company. We were told four different confirmation days for a delivery, none of which were followed through with. Finally, we were confirmed to have our furniture delivered with a two-hour time frame of 5-7 pm. I got a call from the driver at 7:15 pm saying he would be at the apartment at 10:00 pm on a weeknight! This company has no consideration for your work schedules or lives. The communication within the employees simply does not exist.
Reply from the business

Hello Katherine we never moved you please call us i thing you move with deferent in and out moving please call us

1-star Google reviewDanielle B.6 years ago
Do Not Use In and Out Movers. Horrible horrible crooks. Came to our house, gave us an estimate of $6700, 6800lbs .70 a pound. We packed all our stuff. 2,600 sq ft home. 3 other moving companies provided quotes of $8k and $9k. I went with In and Out. Igal the salesman was so nice offered a military discount dropped the price to $6100. We spoke to him 2 months in advance. I sent 5 emails asking for confirmation because our travel plans changed.
1-star Google reviewParis G.5 years ago
Worst Moving Experience ever! I got overcharged due to the movers intentionally moving slow. It’s $150/hr so they will do everything in their power to move slow. They showed up two hours early and billed me for that. In doing so, they mislabeled my boxes already labeled, packed the way they wanted and wrapped everything up that was already packed just to waste time. They legit wrapped up wrapping paper I had from Home Depot. I also packed before they arrived. All they had to do was wrap the furniture and go.
1-star Google reviewAdam F.7 years ago
***DO NOT USE AT ALL COSTS*** My wife and I scheduled our move with this company weeks in advance. The day before the move I get a call basically telling me instead of 9 like agreed upon, they were instead coming at 12. I hesitantly agreed but really there was no choice. Day of our move it's 1:00pm and no movers in sight. I call the business and am told there are "charging issues" with anothe customer and the movers will be at the house at TWO IN THE AFTERNOON AT BEST. At this point, I'm furious.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous156 · 55%
  • Worked hard and fast106 · 37%
  • Careful with belongings63 · 22%
  • Turned up when they said50 · 18%
  • Kept in touch26 · 9%
  • Price matched the quote9 · 3%

Counted across the 284 four and five star reviews we have read for In and Out Movers. A review can mention more than one thing.

In their own words

5-star Google reviewMandy L.11 years ago
Great service! We used In&Out for a local move from Baltimore to Bethesda. I called to request a move date less than a week and they immediately found some people to help me. They gave me a reasonable rate (3 men for 6 hours, charged by the hour) and came in early morning. They are careful with my stuff and finished everything on time. What I liked about the service was everything is clear. I asked them to pack some of my stuff and they explained to me that they will charge for boxes and tapes.
5-star Google reviewJeanette K.Edited a year ago
I recently had the pleasure of using In & Out Movers for the third time in the past few years, and once again, they blew me away with their outstanding service. From the moment I contacted them to get a quote to the final box being unloaded at my new home, every step of the process was smooth, efficient, and stress-free. The crew arrived on time, were incredibly friendly, and handled all my belongings with utmost care. They were not only professional but also very respectful of my time and concerns.
Reply from the business

Thank you very much! We really appreciate the review!

5-star Google reviewVlad K.12 years ago
Packed our entire 2BR+den house, including all kitchen stuff, electronics, paintings and a grand piano. Also moved all that stuff about 10 blocks away... ALL THE SAME DAY. Member Comments: I enjoyed working with In & Out from the beginning. Their rates were very reasonable (almost made me scared to go with them because they were so much lower than the competition), Igal and Itai (sp?) were very friendly and professional and the whole crew who came worked quickly, efficiently and carefully.
5-star Google reviewRick B.3 months ago
We recently used In and Out Movers and had a great experience from start to finish. The crew was professional, respectful, hardworking, and handled everything with care. They showed up on time, worked efficiently, and made what could have been a stressful moving day feel smooth and organized. Communication was excellent throughout the process, and the team went above and beyond to make sure everything was placed exactly where it needed to be.
Reply from the business

Rick, thanks so much for letting us help you with your move and for taking the time to let us know about your experience! We appreciate your kind words and we are so glad to have provided you with an easy and seamless moving experience. We are here to help whenever you need us!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • courteous staff23
  • careful movers21
  • efficient crew13
  • moving heavy furniture9
  • fast movers8
  • seamless moving experience5
  • local moves5
  • secure packing3
  • office move3
  • complicated move2

What the company says about itself

Taken from In and Out Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

Operating numbers published on their site

  • USDOT 1207006
  • MC 494651

Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)

  • Advertises free estimatessays on their website
    Show the text this came from

    “Packers and Movers — Free Estimate — Same-day Callback Skip to conte”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
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    “Movers , family-owned and -operated for over 25 years, is a full-service moving company built”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “8212; Same-day Callback Skip to content Licensed & insured US DOT 1207006 MC 494651”Raw text captured from the page, including any surrounding navigation.

  • Advertises 24/7 availabilitysays on their website
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    “…fully insured and securely monitored 24/7. Our local moving services cover the Gr”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “Callback Skip to content Licensed & insured US DOT 1207006 MC 494651 BBB A+ Family-”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
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    “T 1207006 MC 494651 BBB A+ Family-owned since 1997 Call 800-346-9857 Home About Us Contact”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “…insured US DOT 1207006 MC 494651 BBB A+ Family-owned since 1997 Call 800-346-9857 Home About”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • chamberofcommerce.comdirectory
  • facebook.comsocial
  • yellowpages.comdirectory

Before you hire In and Out Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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