Instorage Self Storage
Self-storage facility in Yorba Linda, California
Google rating
4.8
Ratings counted
162
Are 1 or 2 star
3.1%Around typical
The rating breakdown
5 of the 162 ratings in Google’s published star breakdown for Instorage Self Storage are one or two star.
Against other listings in Yorba Linda
1.6 percentage points lower than the middle of the 6 listings in Yorba Linda we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 148 | 91.4% | |
| 4 star | 6 | 3.7% | |
| 3 star | 3 | 1.9% | |
| 2 star | 2 | 1.2% | |
| 1 star | 3 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Instorage Self Storage at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 40%
- Turned up when they said1 · 20%
Counted across the 5 four and five star reviews we have read for Instorage Self Storage. A review can mention more than one thing.
In their own words
I didn’t wanna delete this review only because I want people to see how prompt and professional you were by responding immediately and I really appreciate you extending my hours and making my move simple. I changed it to a 5 star because …
We appreciate your feedback, Lubna. We are glad to hear that you find our staff nice and our location convenient. We apologize for the issues you experienced with the lack of A/C, lighting, and restricted access times.
A guy named Bob helped me out. He was a sweetheart! You guys are great. I feel safe with my items there. In the office I noticed a big screen on the wall of the entire storage units activity going on. Your prices are cheaper than some of the other storages I've rented. Over all, you guys are Awesome!🙂 Thank you for your great service 👍
Thank you, Debra! We're so glad to hear that Bob was able to assist you and that you feel safe with your items. We appreciate your kind words about our prices and service—your support means a lot to us!
This review is on the behalf of my mother-in-law (in her 90's) who just rented a shed from Instorage Self Storage. The manager, Perry, was friendly and helpful. He gave us a tour of the shed options and we found one that meets her needs …
Thank you, Gary, for sharing your positive experience with us! We're glad Perry was able to assist you and your mother-in-law in finding the perfect shed and that you appreciated the cleanliness of our facility. Your feedback means a lot to us!
Just got a new storage unit and Perry made the process so easy! He was able to fix my goof-ups on the computer too. He drove me to look at the unit to see if it would be big enough. It was just fine and super clean. I had my own key but …
Thank you, Cheril, for your wonderful feedback! We're glad to hear that Perry made your storage experience easy and that you found everything clean and convenient. Your recommendation means a lot to us, and we're happy you enjoyed the discount as well!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff11
- services7
- easy process5
- safe environment4
- secure facility3
- shopping2
- clean unit2
- experienced staff2
- box truck rental2
- clean storage units2
- upgrading2
- clear explanations2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- superpages.comdirectory
- yellowpages.comdirectory