SecureSpace Self Storage Brea
Self-storage facility in Yorba Linda, California
Its address is in Brea, California. It appears here because Google returns it for Yorba Linda.
Google rating
4.8
Ratings counted
348
Are 1 or 2 star
5.2%Around typical
The rating breakdown
18 of the 348 ratings in Google’s published star breakdown for SecureSpace Self Storage Brea are one or two star.
Against other listings in Yorba Linda
About the same as the middle of the 6 listings in Yorba Linda we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 320 | 92.0% | |
| 4 star | 9 | 2.6% | |
| 3 star | 1 | 0.3% | |
| 2 star | 1 | 0.3% | |
| 1 star | 17 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is SecureSpace Self Storage Brea at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for SecureSpace Self Storage Brea, counted by matching the words they used.
- Crew conduct2 · 22%
- Price rose after the quote1 · 11%
- Damage to belongings1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for SecureSpace Self Storage Brea. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have a storage unit here that I found out 2 days ago was broken into by someone that works at this location. I’ve been trying to get ahold of the manager now since I found out and have not been able to get ahold of them. I called again on 2/6/2025 at 5:45pm and I was told that the manager was “trying to get ahold of me” which is false because I have no missed calls for him, and that the manager just “stepped out” but would call me back on about 10 minutes.
We take allegations of unauthorized access very seriously and understand how upsetting this situation must be. Our team is committed to addressing security concerns promptly, and we regret any delays in communication. Please reach out to … More
Beware of a rate increase with no notice. I have been with this facility for over 5 months and I recently had an issue with my rate. I reviewed a change in rate on my online account without prior notice. I spoke with the site manager Sam about my increase and was advised that I received notice via mail and email. I informed the manager I did not receive any notices and asked for confirmation of my sent email. I was then told that she could only provide a verbal confirmation of my email.
We apologize for the confusion surrounding your rate increase. As a valued customer, we look forward to resolving any and all issues you face in a grounds-up manner with transparency that allows us both to move forward. Accurate … More
SHADY BUSINESS PRACTICES! Clean and secure, but be aware that they will gouge you once you are moved in. We started out with a 5x10, but after several unreasonable price hikes, we decided to move to a 5x5 because it was more affordable. We had to get rid of half of our stuff, but calculated that we could get the remainder into a 5x5.
We’re very sorry to hear about your experience and understand how frustrating this must have been. Concerns about unit sizing, pricing changes, and communication are taken very seriously, and this is not the experience we want for our … More
I've been renting here for over a year. The managers are HORRIBLE! I've already complained to corporate, they obviously don't even care either. The manager put a lien on my unit two weeks before payment was due. When I paid it even with fees a week before it was due they turned my lock dial so I couldn't access it per "policy". I couldn't even check to see if my items from my unit were secured. Robert the main manager and his helper are rude and never follow up.
We’re sorry to hear about your experience and understand your frustration with the billing, access, communication, and facility concerns you described. We take this feedback seriously and would like to review what occurred with your … More
Beware bait and switch pricing! After 3 months the price of my unit went from $121 with all fees included to $172. The website shows standard pricing for my unit is $108 which aligns with the $121 total per month. They are scam artists hoping the task of moving your unit is worse than paying ridiculous markup. Public storage is next door and much much cheaper. Do not be fooled by these scam artist!! You've been warned!
We’re sorry to hear about your frustration with the price increase, and we understand how upsetting this can be. We strive to provide transparent pricing and regret that your experience didn’t reflect this. Please contact us at … More
Beware, Look out! Don’t get caught in SecureSpace. They’ll get your rent up $100 higher within 6 months from what you were paying. IT glitches messing up auto billing. Spent hours on the phone trying to resolve their problem. I asked them to return my rate to a lower amount and they said they couldn’t.
We’re sorry to hear about your experience and understand how frustrating unexpected rate changes and billing issues can be. We strive to be transparent with our pricing and reliable with our billing systems, and it’s disappointing to hear that this was not your experience.
Wow I really liked this place for the 4 months I've been here. I came here because of the great rates. I wish I would have known that after a couple of months, they would raise my rate more than a 40% increase!! Don't get scammed! Look elsewhere. I'm very very disappointed!
We’re sorry to hear about your frustration with the unexpected rate increase. We understand how disappointing this can be and regret not meeting your expectations. Please contact us at [email removed] so we can review your account and address your concerns.
Had to change my review to one star for the below reasons: They raise storage rental rates at their own whim and are very inflexible when …
Thank you for your positive review, Gabriel! We are thrilled to hear that Jason and Sanjay provided excellent customer service during your rental process. At SecureSpace Self Storage, we strive to make every customer feel welcome and satisfied with our services.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Worked hard and fast3 · 25%
Counted across the 12 four and five star reviews we have read for SecureSpace Self Storage Brea. A review can mention more than one thing.
In their own words
Lester was very polite and helpful when I rented the unit. Upon I arrival with my belongings I could see that I had made a mistake in judging the amount of space that I needed. I called and spoke with Samantha. It was a Saturday after hours and she was able to get me a larger unit over the phone so we could move everything in that day and not have to wait until the office opened again on Monday. I was so impressed with her professionalism and ability to make the change so quickly.
Thank you for your review, Lisa! We’re happy to hear Lester was polite and helpful. Thank you for choosing SecureSpace Self Storage.
I had a great experience renting space with SecureSpace in Brea. They were quick to respond to any inquiries I had. Piwi was especially helpful with my account and taking care of my needs. When it is time for me to rent space again, I will use SecureSpace.
Thank you for your review, Owen! We’re happy to hear Piwi was helpful with your account and that the team responded quickly to your questions. Thank you for choosing SecureSpace Self Storage.
Chesca was very helpful when I had billing questions and helped me find the best rate for my storage needs. I was considering finding another storage company but Chesca provided great customer service, my husband and I ended the call happy.
Thank you for your review, Cynthia! We're happy to hear Chesca provided great customer service and helped you find the best rate for your storage needs. Thank you for choosing SecureSpace Self Storage!
The facility is secure, very clean, provides carts, elevators are big and quick to respond, and the staff are super friendly. I want to mention that Piwi provided excellent customer service as well.
Thank you for your review, Joseph! We're glad to hear you found our facility secure, clean, and our staff friendly.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean space15
- secure facility14
- helpful management14
- new facility7
- sign up process6
- new building4
- well lit2
- knowledgeable site manager2
- summer storage2
- courteous phone help2
What the company says about itself
Taken from SecureSpace Self Storage Brea’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
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“Brea SecureSpace Self Storage with an A+ rating. Derrick Young February 2026 The team i”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Us: (714) 844-1886 Agents Available 24/7 Manager Hours: Open Until 6pm - View Ho”Raw text captured from the page, including any surrounding navigation.