J&J Metro Moving and Storage

The movers dropped our antique upright grand piano completely on its back onto the ground- however, it is the way the company handled the situation which warrants this review. I understand that accidents happen, and had it been handled differently we would move on without issue. We asked that the company simply cover the cost of having the piano inspected, which they outright refused to do.

I was overcharged on my monthly stage fee. I left voice messages and no response. I went down there in person and was told only the owner can access my account and he's not in. Employee wrote my name and number on a tiny sticky note for a callback that hopefully I get.

I've used J&J once before and didn't have a problem. But as they say "you don't judge a company by what goes right but how they react when something goes wrong". And boy was I disappointed. They stored our Serta mattress for about a year while we waited for our home to be built. When it arrived, it was not wrapped or covered. I noticed when they were unloading it that it was around 75% covered in dirt. I was initially shocked but allowed the men to bring it inside anyway. I figured maybe I could wipe it down.

We initially put in a five star rating because the men on the job were fantastic. It is a shame they are not backed up by a good administrative office. we must retract our five-star rating of J&J Moving. The truck was apparently 4000 lbs over weight and incurred a fine at the weigh station during the drive to our destination. We signed the bill and the next day we checked our credit card account and found a $201 over-billing.

Beware...do not use this company!We hired them to move all of the large items in our house. They initially did well wrapping everything and getting it into the truck although it took them a lot longer than they initially stated.When they brought the items into our new house, they broke the glass on our China cabinet, the leg from the dresser and my TV, not to mention scratching up my hardwood floors. The movers recommended I buy a spray that cost $20 which will fix the scratches.

Company required a $100 to secure moving date. Told Peggy that I wanted to pay for the move by check with we did. Items were stored on the truck until after the closing of our new home. $1544.90 paid by check on a Saturday. Sunday evening I get a call from my bank that 5 attempts were made on my credit card. 2 went through - one for $300 and one for $500 even though we had paid by check. A fraud attempt was established. I was credited for the $800.

We were quoted a price over the phone of $575.00 to $600.00 to move a piano. We agreed and had them move it. When the final bill was handed to us it was &$707.00 Dollars. Dealing with the office was a joke. The woman on the phone said she …

Don’t bother calling for a quote. The charges start at $400 no matter what. I stored 14 boxes that I helped load into the truck to store at their location. Did not take more than an hour round trip. And now they want $400 if I go to their …