Red Carpet Relocators
Mover in Winter Park, Florida
Google rating
4.9
Ratings counted
383
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
7 of the 383 ratings in Google’s published star breakdown for Red Carpet Relocators are one or two star.
Against other movers in Winter Park
5.2 percentage points lower than the middle of the 7 movers in Winter Park we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 376 | 98.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.3% | |
| 1 star | 6 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Red Carpet Relocators at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Red Carpet Relocators, counted by matching the words they used.
- Price rose after the quote3 · 50%
- Damage to belongings1 · 17%
- Claim or refund went nowhere1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for Red Carpet Relocators. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
LATEST REVIEW 2023: NEVER REIMBURSED ME AND CHARGE ME $1000 MORE THAN WHAT WAS QUOTED! NEVER AND I MEAN NEVER AGAIN! **UPDATE 3 MONTHS AFTER MOVE: It’s been almost three months since they moved me and my family and they have not rectified the situation. The company had an employee (not management nor owner) text me right after I posted the initial review to state that I made them look bad with my review and to say that they submitted a request to their insurance to see if they would reimburse me.
The move was done I was told I would be changed a X by the movers. I handed my card to the mover who asked me for my zip code then he ran my card and the mover said the number X again. Then I got a notice that I was changed a lot more then I was told. I was very upset about being told I was paying X then changed Y I refused to sign the receipt. After that two movers spoke in a language I didn’t speak. They then handed me a receipt that they had forged. It was literally a bunch of circles.
**UPDATE: It’s been almost three months since they moved me and my family and they have not rectified the situation. The company had an employee (not management nor owner) text me right after I posted the initial review to state that I made them look bad with my review and to say that they submitted a request to their insurance to see if they would reimburse me. Clearly this is hard to believe since they could have done this prior to my review.
I scheduled a move in December. The 2 stars I am giving go to the movers who did a great job. They were super efficient and quick in moving all my furniture to an apartment on the third floor, and were in and out of my destination in no time. However, I feel that management was dishonest in their communications. They were aware my origin and destination were 3 hours away from each other, and they had to drive there and back, totaling 6 hours of traveling.
Hello Isabela. Your initial quote said "2 hour minimum" and it included the hourly rate for additional hours. I also explained to you before you paid the deposit that your time starts when the movers arrive at your pick-up address and ends when the movers finish unloading at your drop-off address.
These guys are the worst ever, they played fake in my face when they we’re moving my belongings, I can see if you want to interact genuinely, but don’t make it known that your just laughing to get my money. Also the owner had such a bad vibe to him I just couldn’t figure out what it was but his spirit didn’t sit right, and it looked liked his employees weren’t too fond of him
Sir you are not a customer of ours. You are an employee that did not show up for work and was taken off the schedule.
This company will scam you out of Your money and then force you to write a good review to get a discount if they do not like what you say you will not get a discount , You will want the discount because they over charged you for Materials …
Sir, you were not a customer of ours, but you are trying to disguise yourself as a customer. Our real customers can contact management directly, and we will resolve any issues they may have had. Best regards.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 29%
- Professional and courteous3 · 21%
Counted across the 14 four and five star reviews we have read for Red Carpet Relocators. A review can mention more than one thing.
In their own words
They were awesome! So quick, friendly, efficient, a great experience. I’d highly recommend them to anyone
Thank you so much for your review! We are happy you were satisfied with our moving services!
I’m super delayed in this review. They moved us in August. THEY WERE AWESOME. If you’re looking to hire a moving company, look no further. They worked super fast. And their prices are awesome. We had a limited budget and they were able to do much more than we thought and stay within our budget. My parents were in town and said they would have paid 3x what they charged us for what we got. Would 100% recommend.
Thank you so much for your review! We are happy you were satisfied with our moving services.
From the start Red Carpet Relocators made the process easy from scheduling both the office representative and the manager made sure I was aware of the cost upfront and then went over it with me again when my move date was near which was a …
Thank you so much for your review! We are happy you were satisfied with our moving services!
The owner and the crew were extremely helpful and efficient! We had a deadline to meet with moving out of our apartment by a certain time and they met the deadline. I informed the owner of my situation when I called to get quotes. She was …
Thank you so much for sharing your experience! We are so happy you were satisfied with our moving services, and we hope to work with you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture setup26
- courteous staff18
- on time7
- fair rate4
- efficient movers4
- affordability3
- furniture reassembly2
- packing for storage2
- easy scheduling2
- rescheduling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- alignable.comdirectory
- yelp.comreviews