Jackson Movers - Moving, Packing & Storage
Mover in Spring Branch, Texas
Its address is in San Antonio, Texas. It appears here because Google returns it for Spring Branch.
Google rating
4.4
Ratings counted
936
Are 1 or 2 star
13.9%Above typical
The rating breakdown
130 of the 936 ratings in Google’s published star breakdown for Jackson Movers - Moving, Packing & Storage are one or two star.
Against other movers in Spring Branch
8.7 percentage points higher than the middle of the 10 movers in Spring Branch we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 747 | 79.8% | |
| 4 star | 43 | 4.6% | |
| 3 star | 16 | 1.7% | |
| 2 star | 10 | 1.1% | |
| 1 star | 120 | 12.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Jackson Movers - Moving, Packing & Storage at 13.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Jackson Movers - Moving, Packing & Storage, counted by matching the words they used.
- Damage to belongings34 · 41%
- Price rose after the quote17 · 21%
- Items missing or never delivered17 · 21%
- Crew conduct14 · 17%
- Booked by one company, moved by another9 · 11%
- Late, delayed or a no-show4 · 5%
- Stopped responding3 · 4%
- Belongings withheld over payment2 · 2%
- Claim or refund went nowhere1 · 1%
Counted across the 82 one and two star reviews we have read for Jackson Movers - Moving, Packing & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst movers I have ever used and I have moved a lot. Rude, unprofessional theives, delayed delivery of items, demanded more money and I REFUSED they then held my items hostage days past my delivery date not that I believe they would have delivered on time if I had of paid. They then broke and intentionally damaged my new furniture as well as stole jewelry out of boxes they punched through to get to! I suggest you do not use them or any broker connected to them they are all liars and theives.
At first I was happy with Jackson Movers. They came and gave a good estimate. Day of packing/loading they were on time, appeared to pack everything well that they had to pack. Bill ended up being a few thousand more than was quoted. They told us it would be just a couple of weeks and we would have our items in Wyoming from Texas. We gave a very nice tip. No communication was had after that, really. I would have to ask about our items. We finally got our items delivered at around 25 days.
One of the worst service i have ever faced with this movers. They have damaged and missed 4 items which worth $3000 and now the response from the customer service is very bad. For the damaged one they are giving 60 cents per pound and for missing parts doing the same.
I had my stuff picked up onThe 16th of June the agreement at the beginning was for 2900 and some change after the movers loaded it I find out that it jumped up to 3800 pluz after the guys that picked up my stuff and left i got a call from jackson telling me that my movers were gonna be there late even though they have already got my stuff and left now here it is july 11th darn near 30 days after this company picks up my stuff and I still til this day have not got my stuff delivers to me nor has a planner even…
Hello Lisa, I would personally look into the matters that you mentioned regarding stealing your money. And regarding the delivery issue, it happens sometimes. Moving so many things from one place to other place involves in synchronizing many things. Accept our apologies for the delay.
Avoid Jackson Movers – My Terrible Experience I hired Jackson Movers for my move from Texas to Washington, D.C., paying nearly $4,500 (including insurance) in four installments. Unfortunately, their service was horrible, and I strongly advise against using them. * Lack of Communication: They promised regular updates but provided none. I had to call repeatedly, only to receive vague, robotic responses.
It is shame for us for not being able to serve you the way wanted but we do have a lot of happy customers. While moving so many stuff sometimes it gets little messy. But we would like to compensate you, please consider Jackson Movers the next time you move, we are not going to give you a single…
I booked my move with Swift Shift Van Lines, but they outsource all of their jobs. They sent three guys from Jackson Movers. They were awful. Two of the guys didn’t speak English and the foreman, who did speak English, disappeared for most of the packing, so I couldn’t even communicate with the guys packing my stuff. The first thing they did was drop one of my expensive crystals and then claimed that is was already broken.
It is clear that you are very upset. Mishaps happens sometimes, after all we are human beings. Please accept our honest apology and please consider us the next time you move, so that we can make up for this time.
The moving company, despite presenting itself as a reliable service provider, has demonstrated deeply unethical behavior by engaging in what amounts to theft. Rather than offering the support and transparency one would expect during the already stressful process of relocating, they have actively made the situation worse. Items have gone missing under their care without explanation, and any attempts to seek accountability or even basic customer support are met with avoidance, deflection, or complete silence.
Moving is a very stressful job for the movers and for the people who are moving because a smooth move demands a lot of dedication and perfect sync between the movers and the people who are moving. Unfortunately, sometimes we suffer due to the lack of proper sync.
TERRIBLE MOVERS. DO NOT RECOMMEND. 85% of my boxes were damaged or partially crushed. Two lamps were broken, two boxes were not delivered, and dents were made in my belongings. Seven boxes that had tons of FRAGILE stickers on them were damaged, and apparently had other boxes stacked on top of them, because the boxes were crushed on the tops and torn on the sides, especially on the tops - where I had written “Do Not Stack Boxes on Top.” 40% of fragile items were broken.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous175 · 33%
- Worked hard and fast137 · 26%
- Careful with belongings68 · 13%
- Turned up when they said37 · 7%
- Kept in touch34 · 6%
- Price matched the quote4 · <1%
Counted across the 530 four and five star reviews we have read for Jackson Movers - Moving, Packing & Storage. A review can mention more than one thing.
In their own words
We gave Jackson Movers a very complicated task. There were three drop off destinations for our move. First, they were on time. They drove from Dallas (we're in ETX), and they arrived at the beginning of the three hour window and communicated through all parts of the move. Second, they wrapped with blankets and protected every piece of furniture perfectly. Not one scratched or broken item. Not one. Third, they were polite and kind, just great guys.
Thanks for reviewing our service and we are very glad to have another happy customer.
Jackson Movers rocked our local Dallas move! Destinie and the crew were pros - fast, friendly, and careful with our stuff. Moved us an hour outside of Dallas without a hitch. Great price too! Highly recommend for local moves.
Thanks Ashley for taking your time to review us.
We certainly had some frustrations with Jackson Movers as far as communication went with the central office, and it was a stressful challenge several times to sort out contract differences between the moving broker that we signed our quote with and Jackson, leading to several rounds of negotiation after they already had picked up our belongings. We also saw a number of horror stories on BBB about Jackson’s customer service and the timeline it took some people to get their belongings delivered.
Today March 11, 2024, we had the great experience of having Jackson Movers pack our belongings for a move to South Carolina. The morning started when Cesar, the foreman, called me to give me an approximate arrival time. The group of movers arrived at 9:10 a.m., the exact time that Cesar estimated. The team, Roberto, Dario, and Cesar got right to work. They came into the garage and started taking inventory. Cesar was VERY organized. He carefully counted ALL the boxes and labeled them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff47
- smooth move23
- careful packing15
- damaged items13
- long distance move11
- local move7
- cost5
- fast move5
- piano moving3
- lost boxes2
What the company says about itself
Taken from Jackson Movers - Moving, Packing & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
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