Two Men and a Truck Moving
Mover at 220 Spring Hill Dr #215 in Spring Branch, Texas
Its address is in Spring, Texas. It appears here because Google returns it for Spring Branch.
Google rating
4.8
Ratings counted
603
Are 1 or 2 star
5.1%Around typical
Google carries another listing under this name in Spring Branch. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
31 of the 603 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Against other movers in Spring Branch
About the same as the middle of the 10 movers in Spring Branch we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 554 | 91.9% | |
| 4 star | 11 | 1.8% | |
| 3 star | 7 | 1.2% | |
| 2 star | 5 | 0.8% | |
| 1 star | 26 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 5.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings18 · 64%
- Crew conduct5 · 18%
- Items missing or never delivered4 · 14%
- Late, delayed or a no-show1 · 4%
- Claim or refund went nowhere1 · 4%
Counted across the 28 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
You are rolling the dice depending on the crew with Two Men and a Truck. You see the owners note below; they are comfortable with a few bad reviews per month. Use Jonah’s Movers instead as they have 100% good reviews- no moves like mine. We have moved 3 times with a similar set up and I can’t begin to describe how bad it was from start to finish.
Justin, we are sorry that you were not satisfied with your moving experience. We assure you that our 98.29% referral rate is indicative of the level of service that we strive to provide.
This crew was very careless with my property. They banged furniture into walls, scarring both the newly painted wall and my furniture. They scratched my brand new flooring and in general couldn't have given much less concern for my property if they tried. Personal property of some value disappeared from my dining table that I was using as a desk. The property was on the table when I was called by one of the crew to confirm moving some furniture. Upon returning to the table I saw my property was gone.
Jay, this is something we take extremely seriously. We will be calling you shortly to discuss.
Horrible and argumentative manager . An employee damaged one of our items in a move to the extent that it can't be used . Our claim was rejected and they kept the insurance fee we paid for prior tot he move. Because the item was under the deductible they felt like the case is closed and they can just move on without any sense of good business practice toward the customer. I had to call many times to get an update on status of claim.
Mr. Sary, we apologize one of your items sustained damage. We are also sorry to hear that you are unhappy with the valuation option you selected on move day. We do our best to explain the options clearly during the estimate process and at the beginning of your move.
Absolutely Awful. I was scheduled to have my move from 1PM - 4PM - the moving team didn't show up until 6:30 PM. Over 2 hours late. They showed up with a dirty truck from previously moving a Charcoal BBQ Pit. The truck was covered in soot - inside and out - causing irreparable damage to my couches. So, basically I paid them $500+ to ruin a $3000+ couch. So my honest and unbiased opinion is DO NOT USE THESE MOVERS IF YOU CARE ABOUT YOUR FURNITURE.
Hunter, we are very sorry for your experience. We would not have sent that truck out on a second move had we had another choice on your move day. Regardless, it caused great inconvenience to you and for that we apologize.
I had used this company twice before, the last time 3 years ago, and NEVER had a problem! The crew was always great, and nothing got damaged. So naturally, I chose them with our most recent move without a second thought....what a nightmare! The crew did hustle, I give them that, but one of the crew members was playing loud, vulgar music that we could all hear, and multiple pieces (about 7) of my furniture was damaged. Im not talking a tiny scratch, but gouges out of my new furniture.
Dear Ms. Maureen We would like to apologize again for your experience with the music. That is not something we condone, and we have addressed it with our team. You should not have been subjected to that and we apologize.
I will never use a moving company again. First of all, I now have strangers that I do not trust that know where I live. Second of all, you don't know what quality of person you are going to get. I moved from a 700 SF apartment on a first floor to another 700 SF apartment on a second floor. Some details I cannot share because I do not want to make a stranger that knows where I live and that I live alone angry.
We are so sorry about your experience with our mover. The employee in question is no longer employed by our company and has no access to our files. We hold ourselves to a high standard and when we fall short it hurts.
We picked Two Men And A Truck based on the reviews we saw here on Google ... and then we immediately regretted our decision. Guys came in an unmarked truck, and then immediately had issues moving our furniture. They were quick moving us out of our house, but nearly toppled our fence over in the process. The two guys seemed to do a good job, but then.... We moved into our new place. It had stairs, which was precisely the reason we wanted movers.
We're so sorry that your experience with our movers in 2015 was not better. While we did address your concerns in person, we did not have a process for addressing concerns on social media platforms.
Bait and switch method by amateur movers. If I could give them zero stars I would. If you are considering using this company you might as well flush your money down the toilet I was quoted 4 to 6 hours to move a two bedroom (without kitchen appliances) to a house, 10 minutes away Two movers showed up at 8.30am and told me since we were located on a third floor and not a second floor, the move will take 7 hours. Since I didn't catch their mistake for the floor location on the estimate I said find.
Hello Frank, I apologize you were not satisfied with your service and appreciate your bringing these concerns to our attention. Sometimes the information used to create an estimate is not correct and thus a Revision to Estimate form is presented prior to the start of the move and the customer must…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous248 · 56%
- Worked hard and fast183 · 41%
- Turned up when they said98 · 22%
- Careful with belongings90 · 20%
- Kept in touch41 · 9%
- Price matched the quote12 · 3%
Counted across the 446 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
As my first contact with the company, Isabella, in the office, immediately made a positive impression by being knowledgeable and clearly explaining the moving contract details and charges in a friendly, helpful, and kind manner. She kept in touch and kept me updated as the moving date loomed closer. Many thanks to Isabella for her calm efficiency, which helped lower my stress while preparing for the move. Malik and John were the best movers I've ever hired! My sincere thanks to both of them.
Thank you so much for taking the time to write this review, Sheila! This absolutely made our day. We understand that you may have one follow up item for us. If that is correct, please call or text us at [phone removed], we're here to help. Thank you!
This is the second time utilizing Two men and a Truck. Just like the first time 3 years ago, this team of (French, David, And John) did an outstanding job ensuring all items were secured and protected. They were very professional and did not waste anytime moving my items both for on loading and offloading. I was pleased to have them as my team to my new home. The process of moving was so stress free from the initial consultant planning with Crystal all the way to the final step of completion of the move.
Thank you, Robert!
Having experienced multiple relocations with various companies, this particular move stands out as the most exceptional. The communication was exemplary, with timely notifications via text message regarding their arrival. The team promptly assessed the items for transport and commenced the process efficiently. All furniture items were meticulously padded and shrink-wrapped for comprehensive protection, and the belongings were securely loaded within the truck.
Good morning, Kristi! Thank you so much for sharing your feedback with us! We will take a look and see what needs to be streamlined in our communications to improve the port-to-port explanation. If you'd like to discuss that any further, please let us know and we can have a manager reach out.
Wholeheartedly, enthusiastically recommend Two Men and a Truck! I rate this in the top one of dozen or so moves I have had to deal with. I couldn't be any more pleased with my dealings with Two Men and a Truck! If there were 10 stars, they'd get 11 from me. The final bill was actually less than the estimate. They called well ahead of time to verify the address and arrived right on time. This was a furniture only move locally so they didn't have to deal with packing or moving boxes.
Thank you for making our Monday, Tom! It was a pleasure to be a part of your move. You are obviously a pro too! Thank you for communicating so well with us and for taking such great care of our team. We sincerely appreciate it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling55
- polite staff50
- efficient movers30
- professional movers25
- efficient crew14
- reasonable pricing8
- fast movers8
- furniture moving7
- no hidden fees3
- punctual movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- nextdoor.comsocial