Jake's Moving and Storage

The WORST company I have ever dealt with. I had my fair share in dealing with movers being prior military, and this one wins the prize for being the worst. And it wasn't the actual workers, it was the rude ass Manager John who has absolutely ZERO customer service skills. DON'T TALK DOWN to your customers JOHN. Don't raise your voice or talk over and interrupt your customers..JOHN. They showed up at our house at 10:30am. This is a 3 bedroom modular home 2 bath and a hot tub room. 2000 sqft home.

*****UPDATE******UPDATE******UPDATE***** Bad to WORSE- I filed a complaint with the BBB who rated Jakes an "A". This is the response I got from Jakes through the BBB. Pay close attention to the facts that: 1. Jakes offered $200.00 (which is really only $100.00 off because of the fee to use a credit card). I declined as the general manager said he needed to "investigate" the matter. I never received a call which is why I ended up posting a negative review. Isn't that what reviews are for? 2.

It took 3 weeks to get a quote. I submitted a request in late November. I didn't hear back for 2 weeks. I was fine giving them grace for that, I did contact them around Thanksgiving. Anyway, John finally calls me back and leaves a voicemail saying I could fill out the inventory online. I did that. But got an email a few days later, saying I need to fill out the inventory. A few days after that, I finally get the written quote. But I initially get an email with someone else's name.

Had a small move involving exercise equipment within Maryland which I thought would be no big deal. Went to the website and filled out their online form and got a quick email reply. I follow up with a call to John on the phone and he gave an initial quote based on the job requiring 4 movers and 3 hours. The pricing was straight forward and rational so I agreed to the terms. Was really pleased when told that they could do it within the week.

We were extremely disappointed with our experience on June 7th in Hagerstown, MD. After paying a significant amount in moving fees, my wife and I were shocked to find that we still had to move a large portion of our belongings ourselves. We had specifically hired this company to pack and move all of our items—but they didn’t have the capacity to complete the job, and no discount or meaningful resolution was offered.

I was just simply calling for a quote. The FIRST time I called, how the gentleman answered the phone was friendly but he rushed me on hold. I held, then disconnected the call after a minute. I did however, received a call back, but I made a mistake and ignored the call. Of course I called back because I'm thinking they obviously want my business. I was impressed. Bad mistake. When I called back I got John....he was downright rude. He introduced himself as "John with Jake's Moving and Storage".

Cannot recommend them! After about an hour on the phone and even providing room/ house pictures to the estimator, I can only assume they intentionally underbid the move to get my business and then charged me way more (in my case double) on the day. They require cash or bank check the day of services but since they were totally wrong in their estimate, we did not have the cash so they also charged us a 5% service charge to pay by credit card.

I was doing a long distance move and required a company that would be willing to come early in the morning to help make a move in time of 9 AM to noon. I spoke with John more than 2 weeks prior to my move and he reassured me that he would have a team at my place by 6 AM. The base cost of $1350 for 6 hours of moving was a steal compared to what other places were planning on charging for a July 1st move-in date, so I felt incredibly lucky and fortunate to find this company.