Jenkins & Key Moving & Storage
Its address is in Urbana, Illinois. It appears here because Google returns it for Champaign.
Google rating
4.6
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 84.2% | |
| 4 star | 1 | 5.3% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 5.3% | |
| 1 star | 1 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Jenkins & Key Moving & Storage, counted by matching the words they used.
- Price rose after the quote1 · 50%
Counted across the 2 one and two star reviews we have read for Jenkins & Key Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We have had four interstate moves in the last 10 years. Jenkins and Key is, by far, the worst experience we've ever had. The workers were the slowest we've ever had, taking, at least, twice as long to load and unload than any other move. The owner called to get payment six times before they even finished unloading. They seemed inexperienced in protecting furniture and properly setting up appliances/furniture after unloading.
Hi I was informed today that I was put on your no move list. I’m not sure why I was put on the no move list. They moved me in January where paid fully for service. I paid over $1400 in cash. Mover forgot the tv which was part of the move complained about get the 75 inch which he had to because we had no way of moving the whole point of hiring a movie company. I totally apologize for whatever the issue is but I feel like this could have been handled in a professional manner.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 33%
- Professional and courteous4 · 33%
- Turned up when they said2 · 17%
- Price matched the quote2 · 17%
- Careful with belongings1 · 8%
Counted across the 12 four and five star reviews we have read for Jenkins & Key Moving & Storage. A review can mention more than one thing.
In their own words
As a project superintendent for a commercial construction company, we have used Jenkins & Key for multiple projects. They are prompt, professional, efficient and hard working. I would highly recommend them for any project you might have.
Thank you for sharing your positive review.
Jenkins, moving and storage sent someone out to give me an estimate in person. The other company I contacted wanted me to fill out a questionnaire from the Internet and send it to them to get a to get an estimate.They had a fair price and did good work. Their storage fees are less than renting a storage unit and less than storage fees from other companies.
Thank you John and glad we could help and make your move easier and fair priced. Bob Jenkins
We moved recently from New Jersey to California. We were really lucky to meet these movers! They packed our stuff very carefully, and we receive every thing in good condition, in 11 days! Good job ... We are thankful them...
I would hire these guys again no questions asked! I had two experiences with J&K, on two separate occasions. All I have to say is, where other local companies lied and charged for no real work done, Jenkins and Key delivered more than they promised, in less time, and less money. I basically called them to fix other people's mess and they did so impeccably.
Thank you for the great review. It’s always nice to hear our guys did a good job,
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff6
- efficiency3
- hard working2
- moving and storage2
What the company says about itself
Taken from Jenkins & Key Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“& Key Moving & Storage Local family-owned and operated 69 years of proven moving”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…call us at Call: 217-367-6531 Fully Licensed, Full-Service Movers A ProMover through”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Conference, we’re fully licensed and insured, so rest assured you’re in good hands.”Raw text captured from the page, including any surrounding navigation.