JustStorage
Self-storage facility in Joliet, Illinois
Google rating
4.9
Ratings counted
841
Are 1 or 2 star
2.9%Around typical
The rating breakdown
24 of the 841 ratings in Google’s published star breakdown for JustStorage are one or two star.
Against other listings in Joliet
About the same as the middle of the 11 listings in Joliet we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 793 | 94.3% | |
| 4 star | 14 | 1.7% | |
| 3 star | 10 | 1.2% | |
| 2 star | 5 | 0.6% | |
| 1 star | 19 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is JustStorage at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JustStorage, counted by matching the words they used.
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for JustStorage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I previously gave 5 stars because the employees working here before were super nice and helpful. I am now very dissatisfied with the new employee working at this facility. I called the customer service line to pay my bill because the online portal won’t let me. The customer service line sent me to an in store agent at the Joliet location, he said his name is Xzavior, and asked how he can help. I said wanted to pay my bill and he told me I have to call customer services which is how I got to him.
Alisa, we're so glad that we were able to go above and beyond your expectations!
Got my storage unit with the "First month free + $15 off) back in August of 2017, which after set up fees ended up coming out to the original price of $50. Since then my storage unit price slowly crept up from $65 to $78 on the last payment (despite having no missed or late payments on my part). I moved out of the state and my parents helped to move the last bit of stuff I had in there.
We would like the opportunity to address your concerns. Please reach out to us directly at ([phone removed] when you have a chance. Thank you, and we look forward to hearing from you.
they moved my unit and I have to go in person i'm 4 hours away i went on a saturday and it was closed called the # and they did not know why they where closed I call today and got a hold of someone in the office and asked for info about my unit she refused to tell me anything i told i was 4 hours away and all she said not my problem,so it was close because it was her birthday I don't even know if my things our safe location 305 s. larkin joliet
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
Closing the office at 430 on Friday and having no one in the office until Monday is insane. Especially when im sitting here with a truck full of stuff and no where to put it because no one can assist me with these shitty locks on the doors. Customer Service just says someone will be in in the morning, 🫠🫠🫠 wouldn't recommend …
We appreciate you bringing this experience to our attention. If you are willing, please contact us at ([phone removed] so we can work towards a resolution. We look forward to hearing from you.
This is the worst storage facility to use. We rented a unit in Feb 2024, we got our things outta there before the next pay period.The ppl at the desk at the time told us just take the keys with you, when I asked for a receipt, I thought …
Lori, this is certainly not the experience we want any of our customers to have. We're trying to connect with you. Can you email us at [email removed] with the best number to contact you so we can find a positive resolution.
This place illegally sold our unity. We made a payment in March and we went to make a payment for April and our unit was empty. We will be taking legal action. DON’T DO BUSINESS WITH THEM.
We would like the opportunity to address your concerns. Please reach out to us directly at ([phone removed] when you have a chance. Thank you, and we look forward to hearing from you.
The hours are horrible never access the unit outside store hours even though you have a pass key to get into the building area Very overpriced
We appreciate you bringing this experience to our attention. If you are willing, please contact us at ([phone removed] so we can work towards a resolution. We look forward to hearing from you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 31%
- Kept in touch1 · 6%
Counted across the 16 four and five star reviews we have read for JustStorage. A review can mention more than one thing.
In their own words
Ms.Stacy at this store was awesome very polite and informative and a very clean facilty. Hard to find good storage units I recommend anyone to go see Stacy if you need a unit Joliet location
Thank you so much for your kind words! We are glad that Ms. Stacy provided exceptional service and that our facility met your expectations. We appreciate your recommendation and look forward to serving you in the future at our Joliet location. Happy storing!
Propert manager Stacy was so nice and explained everything. She was very professional and property was very clean I will definitely recommend this location to store ur items
Thank you for your positive feedback! We're thrilled to hear Stacy provided exceptional service and that our property met your expectations. We appreciate your recommendation and look forward to serving you again in the future.
Mrs baker was wonderfully helpful she polite and her customers skills were on point nice and clean facility would highly recommend
Thank you so much for taking the time to leave this glowing review! We are thrilled to hear that Mrs. Baker provided exceptional service and that you enjoyed our clean facility. We appreciate your recommendation and value your feedback. Come back and visit us again soon!
This was the cleanest facility I have been to so far, when I am ready I will be going here! Xavier was very friendly and helpful!
Thank you so much for your kind words about our facility and our team member, Xavier! We are thrilled to hear that you had such a positive experience and we can't wait to have you back whenever you're ready. We appreciate your support!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff300
- secure facility6
- storage unit setup4
- renting experience3
- welcoming atmosphere3
- truck rental2
- timeliness2
- online process2
- thorough explanations2
- move in process2
What the company says about itself
Taken from JustStorage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“With 872 Google reviews and an A+ rating from the Better Business Bureau , JustS”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory