Save Your Back Moving & Storage
Its address is in New Lenox, Illinois. It appears here because Google returns it for Joliet.
Google rating
4.6
Ratings counted
223
Are 1 or 2 star
11.2%Above typical
The rating breakdown
25 of the 223 ratings in Google’s published star breakdown for Save Your Back Moving & Storage are one or two star.
Against other listings in Joliet
8.4 percentage points higher than the middle of the 11 listings in Joliet we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 194 | 87.0% | |
| 4 star | 4 | 1.8% | |
| 3 star | 0 | 0% | |
| 2 star | 4 | 1.8% | |
| 1 star | 21 | 9.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Save Your Back Moving & Storage at 11.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Save Your Back Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 50%
Counted across the 4 one and two star reviews we have read for Save Your Back Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Save your money! Scam artists! I would never recommend Save Your Back Moving based on my experience. The movers caused damage to both my home and my personal belongings during my move. I documented everything with photos and submitted them as requested, expecting the company to take responsibility and make things right. Instead, my concerns have been ignored. I was told that someone would contact me regarding the damages and repairs, but that never happened.
Thank you for sharing your feedback. We are sorry to hear about the concerns you described and understand how frustrating this situation has been. We always aim to handle every move with care and to communicate clearly, and it is clear from … More
This company was hired to help us move across town about a month ago. They failed us in several ways. I'd like to use their "core values" to explain our disappointments and help you decide if you should hire them. 1. "truthful information at every stage" We had a large hot tub that needed moved and I was told several times that the team would be prepared and has moved hot tubs "all the time".
Joe, We take customer feedback seriously and strive to uphold our core values in … More
I hired this moving company expecting a professional, stress-reducing experience. Unfortunately, that is not what I got. …
Thank you for sharing your feedback. I am sorry to hear that your move did not feel as smooth or supported as you expected. We take concerns like this seriously, and I appreciate the chance to address what happened. Our crews are scheduled and staffed based on the inventory provided during booking.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff20
- helpful movers11
- junk removal8
- smooth move4
- easy moving experience4
- kind movers3
- helpful owner3
- long distance move2
- small furniture moving2
- quote process2
What the company says about itself
Taken from Save Your Back Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…movers are here to help. We are fully licensed and insured and have full Household Goo”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…our best choice. Contact us today for a free quote and discover why we’re known as “the pa”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…less about your next move. Let our family-owned and locally operated moving company in”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…to help. We are fully licensed and insured and have full Household Goods Moving au”Raw text captured from the page, including any surrounding navigation.