JustStorage
Self-storage facility in Saint Charles, Missouri
Google rating
4.7
Ratings counted
382
Are 1 or 2 star
6.8%Above typical
The rating breakdown
26 of the 382 ratings in Google’s published star breakdown for JustStorage are one or two star.
Against other listings in Saint Charles
3.2 percentage points higher than the middle of the 5 listings in Saint Charles we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 328 | 85.9% | |
| 4 star | 23 | 6.0% | |
| 3 star | 5 | 1.3% | |
| 2 star | 4 | 1.0% | |
| 1 star | 22 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is JustStorage at 6.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JustStorage, counted by matching the words they used.
- Crew conduct2 · 25%
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for JustStorage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Because of the Dock Door and the Regular door has been broken for a couple of months. Because of that I had to pay the movers more MONEY, we had to use the front door. Homeless people hanging out. Disgusting restrooms especially the toilet, no soap etc. Nobody never in the office. I called Wednesday, Just Storage by phone, they told me nobody works on Wednesday anymore. They did not send an email to the customers. One day I came and the A/C was not on, I was sweating.
We're in the process of fixing the broken dock doors. We apologize for any inconvenience this may have caused. Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
Extremely disappointed with the service here. The staff was incredibly rude and dismissive, and my questions were met with annoyance. The product I received was not as described, and it felt like a waste of both time and money. I will definitely not be returning and would not recommend this place to anyone."
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
They have changed ownership since being a customer. I find the consistency of their business policies change just like the weather!!! Today I found carts locked up and the only access was to give them my ID to hold until I returned the cart. This policy is unfair for so many reasons. In today’s society, how am I suppose to trust this employee when fraud, stealing IDentifications etc rampant. This new policy is scary. Then the employee had the nerve to chastise me for being upset!
We’re truly sorry to hear about your experience and the difficult time you’ve been through. Our cart policy is meant to ensure carts are available and returned for all customers, but we never want anyone to feel disrespected. Please email … More
Rented a storage unit about three years ago as I had closed a business and needed a place for paperwork and leftover inventory. Then I got a second unit and shortly after that went from paying a little over $300 for two units (10x15 and 10x20) to almost $500. As the smaller one was now costing almost as much as the larger, I consolidated and rearranged my garage to fit everything. Fast forward to November 2025. Moving out time.
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
I have been using this life storage for almost 3 years now. The owner Chris is very helpful and really nice. I don't know if a new owners took over but I am beyond frustrated. My unit was $180 a month, and I saw a bill this past month for …
We're sorry to hear this, Abby Beeson. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please let us know if there's anything else we can do to assist you with your storage needs.
If I could do 0 stars I would, no one is ever working, the staff is rude, there’s never a manager available. Anytime you call you get either sent to voicemail, or told to call someone else, who sends you to voicemail. Nothing but issues …
Hi Bruce, We appreciate you taking the time to leave feedback—even if it hit harder than a Batarang. We take reviews seriously, especially from someone with such a strong sense of justice. We're genuinely sorry to hear about your experience.
I was a customer from 2017 to just recently when I moved out. This facility has gone through many company changes and each time it gets worse. It has devolved to no one ever being in the office during normal business hours and no one to …
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 13%
- Price matched the quote1 · 7%
- Professional and courteous1 · 7%
Counted across the 15 four and five star reviews we have read for JustStorage. A review can mention more than one thing.
In their own words
The manager is a really nice guy. Always takes time to say hello and chat for a little bit. Even though he’s busy changing trash and moving cart, he always takes time to be personable and I appreciate that. They had a policy from corporate for a while where the carts were not accessible after 6 PM. I think it says a lot about this company that a few people, including myself called the corporate number and shared our frustration at the new policy.
Sonny, we're so glad that we were able to go above and beyond your expectations!
I love this location. The office staff have all been very helpful and polite. The facility is clean and well managed. It is all one level which is fantastic. Elevators are just annoying to me. So all one level is a huge positive for me. They have cameras all over for security. The automatic lights work well and stay on when you're there.
We are so glad to hear that you love our location! Our team takes pride in providing excellent service and keeping our facility clean and secure. And we agree, having everything on one level is definitely a plus. Thank you for choosing us and for taking the time to leave us a review.
First of All, let me tell you about John and Jared. They need to be cloned, and they need to be at every place where customer service representatives work. It has been nothing but a great experience through-and-through from the cheap prices on large units, the cleanliness of the lobby, the almost Butler like service, you would receive if you are a millionaire living in a mansion. they go above and beyond every day. I've never been told no.
Wow, thank you so much for your amazing review! We are so grateful to have customers like you who recognize and appreciate the hard work of our team. We strive to provide top-notch customer service and we are thrilled to hear that John and … More
John is THE MAN! not only was he informative, understanding and very knowledgeable he helped us make a decision within seconds!! Hands down The Best Experience Ive had thus far and looking for many more!! Thank You John!!
Thank you for the kind words, we're thrilled to hear that John provided such a positive experience. Our team strives to provide excellent service and we're grateful to have customers like you. We can't wait to work with you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting33
- polite staff17
- climate control5
- friendly demeanor3
- short notice availability2
- easy access to doors2
- closing out unit2
- storage locker2
- well lit2
- seamless experience2
What the company says about itself
Taken from JustStorage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“My sister has had a storage unit here since 2021. She currently is in a memory care unit”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“…stomers. With 459 Google reviews and an A+ rating from the Better Business Bureau , JustS”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews