Kratos Moving Company
Its address is in Waterloo, Ontario. It appears here because Google returns it for Kitchener.
Google rating
4.9
Ratings counted
78
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
1 of the 78 ratings in Google’s published star breakdown for Kratos Moving Company are one or two star.
Against other listings in Kitchener
1.9 percentage points lower than the middle of the 20 listings in Kitchener we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 76 | 97.4% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.3% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Kratos Moving Company at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Kratos Moving Company, counted by matching the words they used.
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Kratos Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After removing the shrink wrap off my bedroom set it looked like it was dragged around huge paint chips missing in the set and I'm missing the most important posts that connect the entire bed together. Now my $6500 bedroom furniture is destroyed or basicaly rendered useless. I also tipped them huge based on how quick they were and now I feel like an idiot.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast30 · 40%
- Professional and courteous21 · 28%
- Turned up when they said8 · 11%
- Careful with belongings3 · 4%
- Kept in touch1 · 1%
Counted across the 75 four and five star reviews we have read for Kratos Moving Company. A review can mention more than one thing.
In their own words
We worked with Sam and Marcel for the moving, and they were very professional and quick and punctual. They were patient and understanding. Good job guys!!!
Thank you for sharing your experience! We're glad to hear that Sam and Marcel provided professional, quick, and punctual service. Their patience and understanding are key to a smooth move. We appreciate your praise!
Today, Sam and Marsul from Kratos moving company did an extensive move for me, which involved picking up furniture and other items from two different locations, and dropping off the items in three other locations! They worked quickly and efficiently to make sure all of the items were wrapped and protected before leaving the pick-up locations. They managed to keep things sorted according to drop off cities, and all items arrived in perfect condition.!
Thank you for such an amazing review! We're thrilled to hear that Sam and Mursel handled your extensive move with efficiency and care. It’s great to know that everything arrived in perfect condition and that you had a positive experience.
Delayed start due to a truck issue. However, the guys communicated throughout, were safe and efficient with the move, with some pretty spot on pricing/quote. Honest business, appropriately priced, would not hesitate to recommend.
We had a last-minute Uhaul mix-up and needed someone to help us move our things immediately. Mahmut and Ali were there in an hour, packed our things in their truck, and delivered everything to our new place. Zero hiccups. Great, friendly personalities. Thank you so much! You literally saved us today! We will definitely be using your services in the future!
Thank you so much for your kind words and support! We're proud to be recognized as Ontario’s number one movers, and it means the world to us that you had a 5-star experience. Our team works hard to deliver reliable, professional, and stress-free moves every time.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff6
- efficiency5
- speed4
- easy move4
- smooth move3
- careful handling3
- efficient team3
- truck2
- honesty2
- furniture moving2
What the company says about itself
Taken from Kratos Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…ommitment to quality. Our team is fully licensed and insured, giving you peace of mind t”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“50,000 families across the Canada since 2015. Working Hours 8:00 AM To 10:00 PM, Eve”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…quality. Our team is fully licensed and insured, giving you peace of mind that your pos”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Kratos Moving. Contact us today for a free quote and let us take the stress out of your”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…moving estimate with no hidden fees guaranteed Name Phone number Email address Type of”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- birdeye.comreviews
- trustpilot.comreviews