L&J Moving and Storage
Mover in Reading, Pennsylvania
Its address is in Pottstown, Pennsylvania. It appears here because Google returns it for Reading.
Google rating
4.6
Ratings counted
466
Are 1 or 2 star
8.4%Above typical
The rating breakdown
39 of the 466 ratings in Google’s published star breakdown for L&J Moving and Storage are one or two star.
Against other listings in Reading
6.2 percentage points higher than the middle of the 12 listings in Reading we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 398 | 85.4% | |
| 4 star | 21 | 4.5% | |
| 3 star | 8 | 1.7% | |
| 2 star | 10 | 2.1% | |
| 1 star | 29 | 6.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is L&J Moving and Storage at 8.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for L&J Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for L&J Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had a very disappointing experience with this company. Several pieces of my furniture were damaged during the move, including broken items, scratches, and even damage to my flooring. The blankets they used left behind a strong, unpleasant …
I’m sorry to hear about your disappointing experience, Rose. Your concerns regarding the damage to your furniture and flooring, as well as the professionalism of our crew, are taken seriously. We understand how frustrating this situation must be for you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 75%
- Turned up when they said2 · 50%
- Kept in touch2 · 50%
- Careful with belongings1 · 25%
- Worked hard and fast1 · 25%
Counted across the 4 four and five star reviews we have read for L&J Moving and Storage. A review can mention more than one thing.
In their own words
I moved from PA to FL and have been very happy with L&J. They communicated clearly throughout the whole process. The guys that picked up our stuff and drove the truck were professional and polite. They had local help in both areas who were also polite and professional. They were careful with the floors and walls and put things right where they needed to go. Moving is a stressful process but L&J really helped ease some of the stress.
Thank you, Mary, for your kind words! We're glad to hear that our team, including the local help, made your move smoother and more enjoyable. Your satisfaction means a lot to us!
Used L&J for a long distance move halfway across the country and was very pleased with the results! Rafa and his team were prompt and Tracy communicated effectively throughout. Packing and furniture re-assembly were efficient and our …
Thank you, Anthony! We're glad to hear you were pleased with your long distance move. Rafa and Tracy will be happy to know their efforts made a positive impact. We look forward to assisting you again in the future!
Our driver, Tray, truly stood out— he was fantastic, punctual, respectful, and organized, guiding his team with patience and a great attitude, all while understanding the challenges that come with interstate moving. The crew was polite and dedicated, ensuring that all our boxes and furniture were positioned exactly where we wanted them. We can confidently say this was our best experience to date. We wholeheartedly recommend them!"
Thank you, Hannah! We're so glad to hear that Tray and the crew made your moving experience exceptional. Your recommendation means a lot to us!
We had a great experience in this move. Our driver, Tray, was outstanding. He was timely, respectful, organized, directed his crew with patience and kindness, and was sensitive to the stresses of inter-state moving. Our crews were all …
Thank you, Peggy! We're so glad to hear about your positive experience with Tray and our crew. It's wonderful to know they made your move smoother and more enjoyable. Your recommendation means a lot to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- estimate30
- polite crew25
- moving crew22
- friendly movers22
- long distance move9
- no damaged items7
- unloading crew6
- painless move3
- cross country move3
- no hidden charges3
What the company says about itself
Taken from L&J Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…the moving services that we provide. Since 1990, we have consistently developed evolvin”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…crating, full replacement protection, guaranteed pricing, and much more. We are a proud”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Proud Agent Of northAmerican L&J is Licensed by the DOT (889135), PA PUC (A109787) &”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…businesses throughout Pennslyvania for over 20 years. In addition to residential moves, we a”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…in every move that we service. Our family owned and operated company is proud to be a p”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Moving Resources Pinterest Home Request Free Quote Local Local Movers Pottstown, PA Abingt”Raw text captured from the page, including any surrounding navigation.