Las Minas Self-Storage - Laredo Self Storage Facility
Self-storage facility in Laredo, Texas
Google rating
4.6
Ratings counted
121
Are 1 or 2 star
6.6%Above typical
The rating breakdown
8 of the 121 ratings in Google’s published star breakdown for Las Minas Self-Storage - Laredo Self Storage Facility are one or two star.
Against other listings in Laredo
1.3 percentage points higher than the middle of the 15 listings in Laredo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 96 | 79.3% | |
| 4 star | 14 | 11.6% | |
| 3 star | 3 | 2.5% | |
| 2 star | 2 | 1.7% | |
| 1 star | 6 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Las Minas Self-Storage - Laredo Self Storage Facility at 6.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Las Minas Self-Storage - Laredo Self Storage Facility, counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for Las Minas Self-Storage - Laredo Self Storage Facility. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
No stars here just policies they say, leak damage to once property is acceptable here,,,,"your better else where"(Del Mar mini storage is way better:) .
Stay away don’t do business with people I gave notice that I was going to vacate the storage three days prior to my date due to the GM Maria.. I went the day to go vacate my storage to find out they had charge my card for the entire month I said look it’s not a problem just post rated they said no so basically they just wanted to steal the $266 for Nothing..
Good afternoon, as it was mentioned to you in person on the day you came in to notify us, you said that you MIGHT vacate the storage I told you that IF you did to please tells a day before because payments get processed on the due date at 1am and that no refunds could be issued you agreed and said…
Ignore the star rating; they asked for my opinion of this place. The truth is, I work next to these warehouses, and well, everything looks good, as do their facilities, and there are also U-Haul offices.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 17%
- Worked hard and fast2 · 3%
- Price matched the quote1 · 2%
Counted across the 59 four and five star reviews we have read for Las Minas Self-Storage - Laredo Self Storage Facility. A review can mention more than one thing.
In their own words
They are very friendly and efficient in their work; they don't create obstacles.
Maria is an amazing employee:D she accommodates for those who really need the help :) and she keeps a calm demeanor. she's very understanding and thoughtful. she's overall great. it's a great establishment and they always keep their storages clean so satisfy themselves and the customers <3 she helped me a lot with my troubles and did her best BY THE BOOK to accommodate or make me happy. bcz thats the person she is, as long as your happy she's happy :)
"I recently used las minas self storage for storing some personal items, and I couldn't be happier with the experience. The facility is clean, secure, and well-maintained. The staff is incredibly friendly and always willing to help with any questions or concerns. The access hours are convenient, and I felt confident that my belongings were safe. I highly recommend [Self Storage Name] to anyone in need of reliable storage solutions!"
Had an issue with my online uhaul reservation. Called Mary at las Minas and she absolutely took care of me 100%!!! She made sure I got every thing I needed, upgraded the size of my truck and trailer, gave me a few extra miles on my rental, even hooked up the trailer and got me on my way! She was a rockstar! Will definitely recommend them in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- security5
- affordable3
- store2
- secure facility2
- nice people2
- cleanliness2
- location2
- good place2
- storage for stuff2
What the company says about itself
Taken from Las Minas Self-Storage - Laredo Self Storage Facility’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Boxes, Las Minas Boxes Gate Hours: 24/7 Pricing: 5' x 5' x 8' 5'”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews