Stor-More
Self-storage facility at 1315 Muller Rd in Laredo, Texas
Google rating
4.7
Ratings counted
174
Are 1 or 2 star
5.7%Around typical
Google carries another listing under this name in Laredo. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
10 of the 174 ratings in Google’s published star breakdown for Stor-More are one or two star.
Against other listings in Laredo
About the same as the middle of the 15 listings in Laredo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 157 | 90.2% | |
| 4 star | 6 | 3.4% | |
| 3 star | 1 | 0.6% | |
| 2 star | 2 | 1.1% | |
| 1 star | 8 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Stor-More at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stor-More, counted by matching the words they used.
- Price rose after the quote1 · 14%
- Items missing or never delivered1 · 14%
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for Stor-More. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Really bad service. Went to cancel my storage because you know we no longer need it. The lady there was apparently too busy to attend us and with such an ugly attitude, huffing and puffing. She told us we had to do it a “certain day” otherwise we’re still getting charged for the month. Mind you we are moving from out of town and is complicated to just came at anytime. You’d think they’d work something out. I didn’t even mind paying the month. After over a year using this storage place this is the treatment we get?
Hi Daniel, we apologize for your negative experience with us. Please reach out to our management office at [phone removed] with any additional comments, questions or concerns. We apologize again and hope we can work towards making things right with you.
These people have no professionalism, they lie when it comes to balances, their Employee Mary claims she didn't call you and had a horrible attitude. Nothing to help out customers. By far the worst service I have seen! Mary had called me to tell me about my balance on the account and I told her I would be there later that day, I didn't make it on time, so I called the following morning to pay account and balance had changed overnight and she claims she never called me.
Hi Joe, thank you for taking the time out of your day to leave us a review. We apologize for your negative experience. Please reach out to our management office at [phone removed] with any additional comments, questions, or concerns.
RACOONS IN UNITS! *BEWARE* Went to pick up our stuff from our indoor climate control storage unit and found racoon paw prints over our things, holes in our couch and vomit on our furniture. DISGUSTING! The employees were no help and at all, manager took forever to call back and provided terrible service. They charged us for the full month of November when we took our things out on the 9th. Terrible business
Thank you for sharing your feedback, Krystal. We sincerely apologize for any issues you experienced at Stor-More Muller and regret the situation you've described. We take all concerns seriously and as such we have notified upper management of your review to ensure the matter is looked into…
Landen is an absolute joke. Promises to deliver within the contracted time line, then calls you with a bunch of bs excuses. Absolute waste of time. We waited 6 weeks for our house. Ended up canceling on Christmas eve because they keep pushing us out "one more week" 🙄 they suck all the way around. Don't waste your time or money here.
Sorry to hear about your issue, we believe you have reviewed us in error. We are a storage facility in Laredo, Texas. We do not have an employee named Landen or deliver any products.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous37 · 27%
- Worked hard and fast14 · 10%
- Price matched the quote3 · 2%
- Kept in touch2 · 1%
- Turned up when they said1 · <1%
Counted across the 138 four and five star reviews we have read for Stor-More. A review can mention more than one thing.
In their own words
I’ve been a loyal StorMore customer for over a decade, today I had the help of Sara Tamez, Sara was incredibly helpful, professional , and knowledgeable, guiding me through every step with patience and care. Her warm attitude and clear communication made the entire process smooth and stress-free.
Hi, C. We are thrilled to learn that you had a positive experience with us, and look forward to helping you solve any and all future storage problems!
I was in a last minute bind and I was able to speak with someone immediately on a Sunday!!! What?!?! Yes! Lino Razo was beyond helpful and I quickly and easily reserved what I needed. Very helpful!!! Thank you, Lino and Stor More!!! Also, Sara Tamez was extremely helpful onsite!!! Great service.
Hi, Sally. Thank you for leaving us a kind review, we appreciate your support!
Great pricing and Ms. Sara was so helpful in helping with getting me the best deal even though her work day was practically done by the time I arrived. Thank y’all.
We are honored to hear about your positive experience with our pricing and Ms. Sara's helpful service.
I was referred by a relative, and being a new customer I had a appreciative experience. I moved in at 10am, and by 1pm i was completed. While so, when there were no customers kimberly lended a hand by checking on me and providing water, when there were no customers. She treated me and my relative with deep respect. This storage unit facility was the best. My relative informed me that their experience there were no rodents, pests, or webs. There was never any water damage!! I checked her unit.
Hi, Leap. We are thrilled to learn that you had a positive experience with us, and look forward to helping you solve any and all future storage problems!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- informative staff14
- answering questions12
- unit rental10
- smooth process7
- friendly management6
- clean units3
- secure location3
- helpfulness3
- clean storages2
- discounts2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- yellowpages.comdirectory