Let’s Get Moving
Mover in North Vancouver District, British Columbia
Its address is in Vancouver, British Columbia. It appears here because Google returns it for North Vancouver District.
Google rating
4.9
Ratings counted
1,041
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
20 of the 1,041 ratings in Google’s published star breakdown for Let’s Get Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 998 | 95.9% | |
| 4 star | 15 | 1.4% | |
| 3 star | 8 | 0.8% | |
| 2 star | 2 | 0.2% | |
| 1 star | 18 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Let’s Get Moving at 1.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Let’s Get Moving, counted by matching the words they used.
- Crew conduct6 · 46%
- Damage to belongings4 · 31%
- Price rose after the quote1 · 8%
- Items missing or never delivered1 · 8%
Counted across the 13 one and two star reviews we have read for Let’s Get Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The movers themselves were fine, but the customer service was terrible. I had to ask five times before finally receiving an invoice, which was only sent after I threatened to dispute the charges with my bank due to their refusal to provide documentation. Additionally, a few of my items were damaged. I submitted a claim form but have not received any follow-up. Another concerning issue was that the movers took my phone and gave themselves a five-star review (which I have since deleted).
Hello Michaela, thank you for your feedback. We are so sorry for the experience you had with LGM VANCOUVER. We did offer you a refund without anything signed or confirmed as we do believe in good costumer service.
Looks like my review was removed from here. I wonder why Google did that. I assume the owner somehow reported me. Anyway, posting again. Looks like there is a reason they have all good reviews, as they are censoring unfavorable ones. The review: Everything was fine until we realized that they lost our hammock stand. This is a 2-meter long metal tube, and I never thought something like that could be lost.
Dear Dario, We sincerely apologize for your experience and the frustration caused by the lost item and communication issues. This is not the level of service we strive to provide. Please contact our Customer Support team directly at [phone removed] Ext 820 so we can address your concerns personally…
UPDATE: Since posting this review I have received phone calls, emails, and mail sent to my house. Let’s Get Moving has called me twice asking me to take down my review and sent an email about it. They commented on this review stating I would not receive any more contact but have continued to be, what feels like, harassed. I will not be removing my review and requesting me to is inappropriate.
Hello Sienna. We are very sorry that you received random phone calls from our sales team, but it is our award winning follow up system that separates us from the competition. We do not wish to harass anyone as we understand that not everyone wants to be contacted while browsing for moving services…
My friend hired this company to move her out of a 1 bedroom 530sq ft ground floor condo. I was also moving and decided to hire them to do my move after hers. We figured with 3 guys it would take 2-3 hours. She told me she had moved multiple times and never had more than 2 movers and it was always complete in 3 hours. She is disabled and so she needed help but did not have a lot of money to spend on the move. We moved her entire kitchen and Knick knacks and books ourselves with our cars so it would be faster.
Hello Shon. There was never any move booked with us and you are not in our system. We understand that there were issues on your friend's move, and have since done everything we could to rectify those issues and she was compensated fairly, and the claim closed.
I called this company to ask for a quote for moving, which they answered right away. Their prices were not close to competitive so I told them that I'd reach out if I decided to use their services. This was on June 28th. Since then, I've had 5 emails, 3 texts, and 4 phone calls from them. Even if I was considering them before, their desperation shows and makes me not want to interact with them ever again. Please don't spam your potential customers!
Hello Alice, My name is Tiam the owner of Let’s Get Moving. Can you please call my cell phone at [phone removed] I would like to offer my deepest apologies and compensation to fix any issues we have caused for you. I hope to speak with you soon. Thank you
I hired this company for my moving out last Saturday. As a single mom, I was willing to pay more money that I don’t have to carry, bring anything during moving out time. I agreed the price for every hour but didn’t know that I have to pay for the time the drivers drove from the office to my old place, and even pay for the time they came back to the office from my new place. The service only took 2 hours but I had to pay extra 1 hour.
Hi Van, in response to your complaints about our service: we are very transparent about our charges and hourly rate, as we believe in honesty and transparency with our customers and those looking to use our services.
My experience with Let's Get Moving has been one of poor customer service and mismanagement from their supervisors. I had connected with Let's Get Moving to book a move for Saturday, April 1st but was advised Sundays were cheaper and decided to go with that. On Sunday, April 2nd the movers failed to show up. I phoned the company to see what was going on and they advised they had booked the move for the following day and that they didn’t have any trucks available, leaving me without any options or solutions.
Hi Matt and Matea, We do understand that there are two sides to every story and would like to share ours with anyone reading your negative account of your experience with us. We are truly sorry for all the trouble that was caused during what was supposed to be a simple and easy booking process, but…
I’d give 5 stars to these guys based on their customer service—Peter especially made organizing the move really streamlined. The move itself was not great. Despite having obsessively organized boxes and very little furniture, a move that should have taken under 2 hours took over 4. We were so frustrated by how hostile and deliberately slow the movers were that we started moving boxes along with them. At one point I went to see what the holdup was, and saw one of the guys placing one small thing on the dolly.
Hello GS. we are truly sorry about all of the issues our company created for you. It is never our intention for this to happen. We are unable to locate your name in our system. Please reach us immediately at [phone removed] ext 820 so we can take care of this matter for you. Best regards, LGM CANADA
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast255 · 46%
- Professional and courteous191 · 35%
- Turned up when they said61 · 11%
- Careful with belongings56 · 10%
- Kept in touch16 · 3%
- Price matched the quote4 · <1%
Counted across the 553 four and five star reviews we have read for Let’s Get Moving. A review can mention more than one thing.
In their own words
Great moving experience! We had a really smooth and stress-free experience with Best Moving. The team was professional, careful with our furniture, and arrived on time. They handled everything efficiently and made the whole moving process much easier for us. Communication was clear and they were very respectful throughout the move. Highly recommend Best Moving if you’re looking for a reliable and professional moving company!
Hello Ghazaleh. Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that your move was smooth, stress-free, and handled with care from start to finish.
Haidar and Bzhar were on time, thoughtful, respectful quick, organized and professional. They loaded and followed my unloading instructions. Price was as quoted without any surprises costs. Highly recommend!
Hello Kim. Thank you so much for the thoughtful and detailed review! We’re thrilled to hear that Haidar and Bzhar made such a positive impression with their punctuality, professionalism, and organized approach.
Initially I had reluctance to use Let’s Get Moving after reading reviews. I felt there were a large number of 5 star reviews which I usually find suspicious and some of the negative reviews put me off. That being said, I am giving them 5 stars because they deserve it! Moving is already stressful and it might feel like a lot for the company to keep reaching out, but we certainly appreciated it. Honestly, had they not stayed in contact we would not have booked movers and we would have been in a difficult position.
Hello Sisko. Thank you so much for taking the time to share such an honest and thoughtful review. We truly appreciate you giving us the opportunity to earn your trust and allowing our team to be part of your moving day.
5-Star Moving Experience with Let’s Get Moving! I just finished a full day of moving, and it felt like going to war—and winning, thanks to Let’s Get Moving! From start to finish, the experience was smooth, professional, and honestly kind of heroic. A huge shoutout to Babbaldeep and Yashank, who handled everything with skill, strength, and the best attitudes you could ask for on a stressful moving day - amazing! 🙌🏻🔥 They were super punctual, careful with my belongings, and incredibly efficient.
Hi Andrew, Wow — thank you for such an incredible review! We’re thrilled to hear that your move with Babbaldeep and Yashank felt like “going to war—and winning”! 💪 Our team of careful, respectful movers always aims to go above and beyond, and your kind words mean the world.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff395
- polite staff75
- smooth move42
- quick move36
- efficient movers26
- careful movers16
- piano moving5
- office move5
- reliable moving company3
- careful with walls3
- complicated move3
What the company says about itself
Taken from Let’s Get Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…mpanies Award CONNECT WITH US AND GET A FREE QUOTE! LOOKING FOR THE BEST MOVERS IN VANCOUV”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“WITH CARE We’re fully insured and licensed for your move in Vancouver, ensuring a”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“ES AND BUSINESSES WITH CARE We’re fully insured and licensed for your move in Vancouver”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- trustpilot.comreviews
- yelp.careviews
- facebook.comsocial
- linkedin.comsocial