Lewis and Michael Moving & Storage/Atlas Van Lines
Google rating
4.2
Ratings counted
70
Are 1 or 2 star
18.6%Well above typical
The rating breakdown
13 of the 70 ratings in Google’s published star breakdown for Lewis and Michael Moving & Storage/Atlas Van Lines are one or two star.
Against other listings in Dayton
13.5 percentage points higher than the middle of the 19 listings in Dayton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 54 | 77.1% | |
| 4 star | 3 | 4.3% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 2.9% | |
| 1 star | 11 | 15.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lewis and Michael Moving & Storage/Atlas Van Lines at 18.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lewis and Michael Moving & Storage/Atlas Van Lines, counted by matching the words they used.
- Damage to belongings7 · 58%
- Items missing or never delivered3 · 25%
- Late, delayed or a no-show2 · 17%
- Crew conduct2 · 17%
Counted across the 12 one and two star reviews we have read for Lewis and Michael Moving & Storage/Atlas Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
1. The sales manager, Mark Fussnecker, was extremely difficult to work with as he was nearly impossible to get in touch with until he wanted to have our stuff delivered a day early. We were given a range of dates as to when to expect the delivery and they ended up repeatedly calling in order to have the stuff delivered earlier because it was more convenient for their "dispatcher". 2. The driver was unprofessional. He showed up about 6 hours late and brought no help with him to move a 2BR apartment.
I hate having to leave negative reviews because the actual movers that picked up / dropped off my stuff were fairly nice but the whole process was pretty lousy ... I honestly think I overpaid for the quality of service. 1.) My piano was heavily damaged in the move and I am still trying to sort out getting that repaired / paid for 2.) There were three boxes missing. One week on I still have not heard back as to when I can expect those to be shipped to me or if I will be reimbursed for them, despite numerous calls.
It pains me to give these guys such a poor review. The staff that was responsible for our move were in the main courteous and pleasant, but that’s about the only area where they exceled. Personnel were allocated such that a job that should have required two days to pack took three full days. Four guys showed up on Day 1; three on Day 2 (but one of them snuck out early), and only one on Day 3. On the morning of the actual day of the move **two** guys showed up!
This was the worst move of my 11 year military career. There were more losses and damages on this single move than the three moves before it combined. Issues plagued this entire process this time around. The packers were incompetent and inconsistent, ranging from how they packed items (stacking glass shot glasses and wrapping them together instead of wrapping individually) to their consistency in following the rules (they packed some liquids when they felt like it despite not supposed to pack liquids and packed…
Contracted for move that has turned into nightmare and is still not over. Move estimated to be about 14,000 pounds by three moving companies and would take 4-5 men 2 days totaling 12 hours. Went with L&M due to referral and set date and time. Only three movers showed late by 3 hours and 12 hours later the trailer was loaded and old house closed at 11:45 PM. Move was to condo 8 miles away and after numerous calls during loading, L&M advised van would arrive at 9:00 with extra help to unload.
They had, Misleading/False Sales Info, Unprofessional Driver (point of origin), Understaffed and delayed our pack out, they arrived late, they split our loads, the missed delivery date, you had to hunt them down for info (no one wanted to take responsibility for communicating with customer), and due to the understaffing and late arrivals they were not able to complete move in 1 day as the promised and we had to work with the movers to get our house packed by the 2nd day other wise it would have taken a 3rd day.
My family and I have moved many times in the course of the last 9 years and this by far was the worst move regarding damages, lost and stolen items. One box was completely misplaced and was eventually found and returned to us. It had been opened and contents gone through before being resealed. One of our items was missing out of the box as well. Several furniture pieces were damaged and completely broken. While the movers were prompt and courteous I would give this company zero stars if I could.
Dear Ms. Moreno, I was sorry to read your review and wanted to find out what had happened. However, I can find no record for any claim under the name Moreno, no records at all for a shipper in our household division and one shipper in our military division, that had no claims against it.
HORRIBLE COMPANY! DO NOT USE> We are a military family and Lewis and Michael packed up our house to move to Japan. The movers stole my jewelry (my wedding ring, diamond necklaces, earrings). Everything arrived broken from their horrible packing. Then they do not have the decency to email or call back when we called to question them. It is heartbreaking that my husband fights for our country and their movers repay us by stealing our stuff.
Dears Mrs. Miller, I am sorry that you had what you described as a horrible experience, however we cannot start the loss process until your husband files a claim with the military carrier, who handled your move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous17 · 44%
- Worked hard and fast13 · 33%
- Turned up when they said5 · 13%
- Price matched the quote2 · 5%
- Careful with belongings1 · 3%
Counted across the 39 four and five star reviews we have read for Lewis and Michael Moving & Storage/Atlas Van Lines. A review can mention more than one thing.
In their own words
Aaron and Joe moved us from Covington to Erlanger, Ky. We were very impressed with the way they navigated through tight spaces. I was holding my breath wait to hear the scratching sound of furniture scraping woodwork, but that never happened. They just silently glided through the doorway. They did that over and over again. They were polite and hard working. They were on time everyday. They were considerate of our old and new neighbors. They encouraged us that they were up for the job and they were right.
Hi Dave & Suzanne, Thank you so much for the wonderful review for Aaron and Joe. It was our pleasure to help you with this second move and hope you will be very happy in your new home. Warm regards, Susan Regional Sales Mgr.
Lewis and Michael help me with an in town move yesterday and they were fantastic! The 3 movers were polite, professional and quick! They loaded up more stuff than I had intially requested and still came in under the estimate. The were also proactive about issues with furniture and gave advice and helpful on all sort of things regarding furniture.
Amber, Not sure why your review just showed up, but thank you so much for the awesome review. I will look up your move and let the team know. Regards, Susan
The two gentlemen really helped me out carrying everything out that needed to be down. Everything was wrapped well and secured tight. Very polite, good mannered as well. Would be glad to have the two pack up my next move if I could if you want to send them to Alaska!
Hi Justin, Thank you so much for the wonderful review. Best of luck in Alaska and thank you for your service! I'm an USAF Brat, so I know the sacrifice you and your family make. Safe travels, Susan
Lewis & Michael did such an incredible job! They moved my 3 bedroom, 2 bathroom house with all of the kitchen appliances and a full 2 car garage, a deck fully outfitted with outdoor furniture and a full basement/laundry room and workshop. It was a BIG move and these guys worked so hard sun up to sun down! It was scheduled to be a 1 day move but there was so much stuff that they worked until 7pm and then came back bright and early the next morning, their scheduled day off, and completed the move.
I know it's been a while, but thanks you so much for the kind review.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff7
- scheduling3
- prompt crew3
- professional movers3
- ease of use3
- promptness2
- packing speed2
- efficient move2
- reasonable pricing2
- good experience2