Liberty Moving & Storage
Moving and storage service in New Bedford, Massachusetts
Its address is in West Wareham, Massachusetts. It appears here because Google returns it for New Bedford.
Google rating
4.9
Ratings counted
61
Are 1 or 2 star
3.3%Around typical
The rating breakdown
2 of the 61 ratings in Google’s published star breakdown for Liberty Moving & Storage are one or two star.
Against other listings in New Bedford
About the same as the middle of the 9 listings in New Bedford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 58 | 95.1% | |
| 4 star | 1 | 1.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.6% | |
| 1 star | 1 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Liberty Moving & Storage at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Liberty Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Liberty Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Recently used this moving company to relocate my belongings and I cannot recommend their services. Communication was minimal and it was not the level of care I intended for my possessions when researching moving companies in MA. I did my due diligence for a reason. The quote for time-worked was fair-value, though there are several companies that service the area with similar estimates that are based on actual-time worked without a minimum of set hours.
Liberty Moving has denied breaking a treasured piece of my furniture. They claim that my award winning circular filing cabinet was broken BEFORE I paid to have it crated and moved. Their "evidence" -- pictures taken by the men who uncrated the cabinet in my new home, and reported the damage to Liberty Moving. Please people -- be warned.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said9 · 50%
- Professional and courteous8 · 44%
- Worked hard and fast5 · 28%
- Careful with belongings3 · 17%
- Kept in touch2 · 11%
Counted across the 18 four and five star reviews we have read for Liberty Moving & Storage. A review can mention more than one thing.
In their own words
The driver (Daryl) was highly skilled and put us at ease with his calm and knowledgeable demeanor. A former employee connected us with Liberty and Wheaton was their local representative. That former employee had been responsible for a large New England logistics department and had used Liberty on many occasions within the New England area. Her recommendation was a defining one for this work. Both the packing crew and loading crew at the pick-up location in Worcester Mass were exceptional.
I cant say enough awesome things about this experience. I needed my mothers belongings moved to assisted living and the owner could not have been more helpful. He was kind and listened to the situation I was in and made room in the schedule to get it done. The guys who moved her stuff were professional, communicative and helpful. Seemless experience from start to finish. Thank you to Liberty Moving!!! I highly recommend this company.
Thank you so much for your wonderful review and for trusting Liberty Moving with your mother’s move. We’re glad the owner and crew could accommodate your schedule and provide a professional, communicative, and seamless experience. It means a lot that you highly recommend us.
I would have given this company 5 stars until the very end spoiled it for me. The quote was fair, they showed up on time, I really liked the moving team... but after our furniture was set up in our new home. I noticed damage to our two beds... that's when there was a change of attitude. I was concerned about damage to my furniture... they were concerned about how they were going to get paid? I even spoke with the manager Wayne who didn't apologize and minimized the situation.
Mr. Greenwood, On behalf of our organization I sincerely apologize for the damage to your bed. Liberty Moving and Storage takes great pride in the quality of our service. I … More
GOLD STANDARD RATING… in packing and moving. I cannot rave enough about Preston and Tyler for their professionalism and efficiency in my emergency pack and ship that I required due to an arm injury. Wayne, boss man put together a turn around crew in light speed time and sent me Preston & Tyler, who proved to be exceptional! They not only got me packed and moved in 2.5 days, they also went out of their way to make sure I was doing well with the injury and pain that I was in.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- packing7
- careful handling7
- professional movers4
- on time3
- expense2
- dedicated team2
- seamless experience2
- insurance form2
- capable staff2
- smooth process2
What the company says about itself
Taken from Liberty Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…company... probably. The company is insured, but if you use Liberty Moving... make”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“Massachusetts Moving Company for over 90 Years. GET STARTED Your Trusted Massachusetts”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…and Storage has been moving apartments since 1930. During that time, our overriding objec”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews