Lint Van Lines
Mover in Des Moines, Iowa
Google rating
4.8
Ratings counted
284
Are 1 or 2 star
3.2%Around typical
The rating breakdown
9 of the 284 ratings in Google’s published star breakdown for Lint Van Lines are one or two star.
Against other listings in Des Moines
About the same as the middle of the 20 listings in Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 257 | 90.5% | |
| 4 star | 13 | 4.6% | |
| 3 star | 5 | 1.8% | |
| 2 star | 1 | 0.4% | |
| 1 star | 8 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lint Van Lines at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lint Van Lines, counted by matching the words they used.
- Damage to belongings3 · 43%
- Belongings withheld over payment1 · 14%
- Claim or refund went nowhere1 · 14%
Counted across the 7 one and two star reviews we have read for Lint Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Everything was great until it came time to unload at my destination. The "coordinator" doesn't confirm anything with you until last minute on move in day. Then if you discover something damaged after the movers leave you're out of luck. My movers damaged a wall I didn't notice until after they left. You have to sign the paperwork before the movers can leave, so if you find something after the fact, there is nothing that can be done.
We are sorry to hear that you were dissatisfied with our services. We appreciate your honest comments, as they help us to continue improving our business.
If United Vanlines send you to Lint Vanlines do NOT use United Vanlines. I entered into a contract with United Vanlines who charged me approximately $12K and then sent Lint Vanlines. The day of the out-of-state move, Lint showed up and started packing and taking my stuff then told me I owed them more money and I had to write checks out in the name of LInt's personal employees.
Janet, we are sorry to hear that this has been your experience. We have located a file that we think is associated with your move. We will review the file and respond to your concerns within the next 24-48 hours.
If this review was based on the crew alone, it would be 5 stars. Unfortunately I’m not able to do that because we had a TV damaged in our move, no big deal, things happen….and we had to buy a new one. We submitted a claim and did everything we were told to do by the company, including pictures of our TV. It has been crickets since then. No one returns calls, we aren’t able to get anyone to help us with taking care of this problem. Again, crew was great, but the customer service on the back end has been awful!
Chelsey, we aim to deliver a premier experience. We’re sorry to hear about this and appreciate you taking the time to share this information. We apologize for our lack of communication. We will be reaching out to you today regarding your claim.
Our builder provided 8 hours of labor, a truck and 3 men to help with our move. During the conversations leading up to the move, I mentioned several times I wanted to pay extra to get everything moved. They didn't do that and left us with a bunch of stuff to move after the fact. To add insult to this, I was also asked to move the largest item as 2 of the guys refused to move it down the stairs. Would not recommend their services.
Thanks for providing feedback on your recent move. Providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. We want every customer to have a positive moving experience, and our team is reviewing your concerns to make moving better for…
We have had many moves including different countries and I have never seen this much stuff damaged. The packers made our whole house reek of pot smoke. We just started unloading our storage unit and everything that can be broken is. Waiting for Brittney in claims to return my call. Do not even consider using this company unless everyone involved in your move has passed a drug test. I will post pictures as this process goes on.
I was given 3 different delivery dates. There was an internal excuse every-time it was not able to be met. Communication was poor. I was told that I would be receiving my delivery on a date, so I drive 13 hours, and only after I called them day off they told me they have to reschedule it. Ridiculous experience.
Thank you for providing the feedback, Clay. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. We regret that our driver had to delay delivery for personal reasons but we understand your delivery was made within the delivery window.
They have poor customer service and gave an absolutely outrageous bid to move a small one bedroom apartment. I would highly recommend any of the other moving companies other than this one
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous75 · 49%
- Worked hard and fast43 · 28%
- Turned up when they said25 · 16%
- Kept in touch23 · 15%
- Careful with belongings19 · 12%
- Price matched the quote2 · 1%
Counted across the 154 four and five star reviews we have read for Lint Van Lines. A review can mention more than one thing.
In their own words
We’ve used Jason and his crew three different times, and every experience has been outstanding. They are always professional, hardworking, and incredibly careful with our belongings. They show up on time, work efficiently, and make what could be a stressful day so much easier. Jason communicates well throughout the entire process, and his crew is friendly, respectful, and willing to go the extra mile. After three moves with them, we wouldn’t trust anyone else.
Thank you for sharing your wonderful experience with Jason and his crew. We're proud to be your moving partner and are pleased to hear that our team consistently delivered professional and efficient service. We'll be sure to share your kind words with Jason and the team.
We recently used Lint Van Lines, an affiliate of United Van Lines, and couldn’t be happier with everything they did to move us. We used them recently for a residential move. If your looking for movers who will treat your house and belongings with care give them a call. It all started with the sales person Brian Griffin. He did an awesome job giving us ideas and ways to save money and make it easier on us and the movers. The goal was to save time to save us money.
Dan, thank you for sharing your moving experience with us. Our goal is to provide a smooth and stress free move for you and your family. We will be sure to recognize Brian, Dale, and the crew for their hard work. We hope you are enjoying your new home. Thanks again.
United Van Lines is a solid and reputable moving company. Your move starts with an estimator looking thru your house and all its belongings. This process requires sharp focus and attention to be paid by the homeowner, as well as assertive communication. You have to speak up on things the estimator assumes incorrectly, or tries to sell you on. For example, my estimator wanted to put in an extra shuttle on the load and unload assuming the full size truck would not fit through our neighborhood streets.
We can’t say enough positive about the people and the process involved in our moving journey. Since this was the first time we’ve had the opportunity to relocate, using a professional moving company, we didn’t know what to expect or even what was expected of us. Terri and Roger provided thorough explanation and provided guidance at every step. They answered our questions and offered insight to things we had no experience with.
Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your kind words will be passed along to Terri, Roger, Jason, and Harry.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers9
- easy process6
- smooth move5
- careful movers3
- no damage3
- cross country move2
- fast moving2
- early arrival2
- placement of belongings2
- efficient loading2
What the company says about itself
Taken from Lint Van Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…and distribution and records management Over 50 Years of Confidence Interstate Moving As a Un”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- bizapedia.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews