Mid-American Moving

DO NOT USE! Movers were 3.5 hours late, very slow and had to come back next day so costed more money, dinged walls and railing, broke plugin to couch, and lost a piece to loveseat. Won't provide a correct bill of lading which is required to file a claim. Charged extra $462 in "packing" charges which was not communicated ahead of time or on the estimate. Called Customer Service Manager that took over a week to respond back with nothing they could do. Don't have voice mail, if call number hangs up on you.

*Update, See below initial post* This company is ok if you have double or triple the quote given. We were quoted a really good price for moving halfway across Iowa. $4,600 for the move. This included a partial pack and delivery and reassemble the furniture. They seemed nice. The first day the movers wanted us to buy them lunch and did the same the second day. They purchased used boxes for our move and used at least half a roll of tape on some of the boxes. Extremely waste full.

I'm only giving them a 1 because I can't drive them a negative!!! Took our deposit...TWICE!!! When we tried to call them to confirm and change the date, no answer. Left 10 voice messages, no return calls. Left a message with Aaron at which point we got a creepy, b just text me message. Why am I texting a main business line??? Sent email to Gary to cancel to move and never heard a word. 1 day before the original scheduled move date were got a call from a subcontractor to move us.

This is the absolute worst experience i had trying to move, it started out great and they were nice until i signed the moving agreement and made my first payment and it went down hill from there. i worked with Gary and he was nice and then no where to be found after, then my bank notified me they had charged me the same amount twice of 658.44.

First of all the movers did do a great job and I have nothing bad to say about them. However the company overall I am disappointed with. I was originally quoted $500 for 2 movers for 4 hours which I thought was great and very reasonable being we were moving from a one bedroom and didn’t have a crazy amount of stuff. The lady who did my original consult with and sent me the quote was very nice and personable. What these people do not tell you is that they charge for every little thing they use.

Office is not helpful. Our move was scheduled for a 9 a.m. start - expecting some travel time - and the truck didn't show up until 1:30 p.m. This was on a day when we had to be out of our old house. Truck driver made sure to ask for a tip. The guys who moved the furniture and boxes were helpful though. Communication from the office was not helpful. I had to call to ask for updates. Their receptionist could only read from a script and had to be asked six! times to transfer me to scheduling.

Horrible experience with unhelpful management and extremely poor communication. The moving team assigned to us found out about the job immediately before and did not have a good sense of the items we requested to have moved. The job was started an hour and a half late despite us booking over a week in advance with deposit placed. We were pressured on the spot to hire an additional mover, but even so, the team was not able to complete the move on the planned day.

I got a call, and the first guy was so nice, then another guy got on the phone asking me for details about my move. Not expecting the call i didn’t have my details in hand like they seemed to expect me to and then proceeded to yell at me and treat me absolutely horrible. I told them i’m just going to move myself and he said to leave them alone and why bother taking their time to talk on the phone. This company deserves absolutely no customers. That was the most horrible experience i’ve ever had.