Lion Heart Movers of Frisco
Google rating
4.8
Ratings counted
92
Are 1 or 2 star
3.3%Around typical
The rating breakdown
3 of the 92 ratings in Google’s published star breakdown for Lion Heart Movers of Frisco are one or two star.
Against other movers in Frisco
0.9 percentage points lower than the middle of the 11 movers in Frisco we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 87 | 94.6% | |
| 4 star | 2 | 2.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lion Heart Movers of Frisco at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lion Heart Movers of Frisco, counted by matching the words they used.
- Damage to belongings2 · 67%
- Crew conduct2 · 67%
- Stopped responding2 · 67%
Counted across the 3 one and two star reviews we have read for Lion Heart Movers of Frisco. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After they were already late and we continued to text and call with no answer, they finally sent an email that the truck broke down. We had booked this move a month ahead of time. We were told they wouldn't be sending anyone to move us and too bad, it was their "busiest day of the year" May 1st. Totally stuck without a mover, we had to move my daughter and son in law, she had back surgery on the Tuesday prior to the Saturday of the move. She will have another back surgery now.
Hi Sharon, If you give us a call we will make this right with you. So sorry you didn’t have a good experience. Our sincere apologies.
Our furnitures are all scratch and damaged. They calculated their lunch&dinner time and they didn’t move all our stuffs for 14hours. Our old home and new home were just across the street. Their hour rate over $100 was not reasonable for their unprofessional job. They are so slow to earn more moneys We are still moving our stuffs thy left. If you use them, your moving day will be trouble. Answer on Owner’s opinion: it is your company. We checked your phone number.
2nd update: No timestamp calls or texts to prove you reached out to us after 2/5? You can attach them to this review. We're really sorry you're an unhappy client. Screaming in the background while Tai Woo Cho and I together professionally closed out the bill.
We purchased a Groupon for their services and spoke to Kyle to schedule our move. At first he said they didn't have anything on the day I was needing but said he'd double-check and get back with me. When I spoke with him again he said they DID have availability the morning we were looking for and gave me a time. He said he'd send over a confirmation email and we were good to go.
Thank you for your feedback from 2021. We take customer experiences seriously and have made many improvements since then. Please feel free to contact our office if you’d like to share more or to discuss how we can help.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast32 · 43%
- Professional and courteous29 · 39%
- Careful with belongings17 · 23%
- Turned up when they said15 · 20%
- Kept in touch12 · 16%
- Price matched the quote3 · 4%
Counted across the 74 four and five star reviews we have read for Lion Heart Movers of Frisco. A review can mention more than one thing.
In their own words
Immediate response times and was very upfront about everything I needed to know since this was my first time using movers. Gave accurate detailed quotes and communicated throughout the process from start to finish. Movers were efficient and made sure to wrap everything fragile with padding and plastic wrap. They were even able to accommodate an 85” TV. Dissembled and assembled our bed and mattresses, there were some scuffs on the mattress which he promptly cleaned with no complaints.
Thank you, Haris for your kind words and detailed review! We’re glad our team could make your first moving experience a smooth one! Ensuring careful handling of your large items like you’re 85’’ TV and providing responsive, transparent communication is what we strive for at Lion 🦁 Heart Movers of…
Our movers were quick and friendly. They got the job done fast yet made sure to care of all of our items. Great value and great service!
Thanks Luisa. Congrats on your new home in Frisco. We’re always here to help and as mentioned we also offer maid service & junk removal. All the best!
Movers came early they assessed my furniture and items, and they moved with a purpose. I couldn't be more pleased with Lion Heart Movers. I had packed up most of my personal belongings so the guys just needed to pack up my furniture. In all they had a full bedroom set, complete living room, dining area and front entry way to pack up between the 3 of them everything was wrapped and packed in less than an hour. I was impressed!
Thanks so much Gaby! Lion Heart Movers of Frisco is here to help! Take care
We had a great experience with this Lion Heart Movers of Frisco. We had to change our move multiple times and they accommodated our schedule no problem. Eduardo, Chris and Juan were our moving team and were friendly careful and professional. They took care of our stuff at our home in The Colony and pointed out where there was already wear and tear so that we would know it didn't happen during the move. They moved us to our beautiful new home in Frisco.
Thank you Mr. Tran for the kind words and robust review we really appreciate it. Thank you as well for utilizing our junk removal services. For anyone wondering this is where we essentially remove unwanted items!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff10
- moving crew4
- efficient movers4
- response times4
- quick movers3
- upfront pricing3
- seamless move3
- honest staff2
- short notice2
- detailed scheduling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- angi.comreviews
- facebook.comsocial