Lock & Leave Storage at San Bernardino
Self-storage facility in San Bernardino, California
Google rating
4.6
Ratings counted
221
Are 1 or 2 star
8.6%Above typical
The rating breakdown
19 of the 221 ratings in Google’s published star breakdown for Lock & Leave Storage at San Bernardino are one or two star.
Against other listings in San Bernardino
4.8 percentage points higher than the middle of the 14 listings in San Bernardino we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 186 | 84.2% | |
| 4 star | 9 | 4.1% | |
| 3 star | 7 | 3.2% | |
| 2 star | 7 | 3.2% | |
| 1 star | 12 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lock & Leave Storage at San Bernardino at 8.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lock & Leave Storage at San Bernardino, counted by matching the words they used.
- Crew conduct4 · 33%
- Damage to belongings1 · 8%
- Items missing or never delivered1 · 8%
Counted across the 12 one and two star reviews we have read for Lock & Leave Storage at San Bernardino. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I love this place, just can't stand how and why they ripped me off. Everyone who works in the front office has been super nice to me and offered me water on hot days. They bent over backward to help me on the ground. It is management at Corporate that is not playing fair. They ask for permission to charge your card which I gave them. Then they charge you for that month on the first or your entry date. No problems here. So on Aug 1 they charged my card. In early August I gave my ten day notice.
Not a new customer have this storage w/ my hubby but went in the other day & was treated very odd as if i wasn't already one? Not to mention the property has been dirty, trash always full, & the neighborhood isnt safe. Things have been stolen from others storages & they do nothing. U get what u pay.
Hi Angel, we can't seem to find you in our tenant system, but nevertheless we are very sorry to hear you've had a bad experience! Please reach out to [email removed] so we can help sort this directly.
Used to be a good storage when Nellie and Leann was employed there The staff is horrible; very rude and unprofessional the worst ever. Especially Courtney run if you have to deal with her not truthful at all. If you need a good storage dont go.to this faculty you will he sorry.
Anita, we are sorry for your experience, we will be reaching out to you via email to see what we can do to make you stay with us better.
This place was a last resort for me. And it was very expensive! Yikes! I only trust the larger corporations by name of course. The customer service was awful. The 'resident manager' told me I was "inconsiderate" and it's not a "good look for the company" because I had alot of my items by the gate. I was waiting for assistance! She wasn't very friendly at all. But when I purchased the unit, her demeanor was different. (Of course) Definitely, do your research before spending money at this particular storage company.
Worst service ever af says set price with truck and driver I made a reservation hafbtei days to move out of my apt I called early to confirm noone answered I left many emails noone returned I got there worker said I was just calling you ourvdriver got sick this wasbtuesm but ee can do it sat.at this pointmy manager us furious and cops locked my aot with my things still in there and charging me storage every day it's there.now sat came and again I called to confirm once again nope worker is alone.now
1 star? How about NO stars!! Staff was NO help. Its almost as if she didn't want my money?? Rosie was not helpful rude and it felt like I was bothering her AT HER JOB!!! Where are all the old workers?
Hi Sam, we're so sorry you had a bad experience and would love to hear your feedback directly. Please reach out to [email removed] to get connected with management, so that we can address your concerns. Thank you for taking the time to bring this to our attention!
Really bad service they made me walk my stuff out the gate an pay way to much ..........an the last that work there they r very mean an rude .....poor service..... 1 out of ten i give them .....
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous43 · 28%
- Worked hard and fast21 · 14%
- Careful with belongings2 · 1%
- Price matched the quote2 · 1%
- Kept in touch1 · <1%
Counted across the 152 four and five star reviews we have read for Lock & Leave Storage at San Bernardino. A review can mention more than one thing.
In their own words
Great service and professionalism from the manager KJ. He treated me with much respect and does his job very well as I had no issues with my storage at all. I rented a large unit which was very safe, clean and I was fortunate to have 2 doors at different ends which made my packing and organization easier. Facility has its age, but the staff keep it up well, my roll-up doors were well protected andi had no rodent or leak issues. Payments and cleanliness of the office were always easy and superb.
The staff here is excellent. They know their business and act professionally. They have looked out for us and our storage needs. They have great communication and are on site. I can't say enough about the staff. My only complaint is the hours of access to our storage units. I wish they had a way to schedule after hours access.
Had an amazing experience at lock and leave. Sign up was easy and fast. KJ provided a friendly and welcoming customer service experience. The facility is clean and safe very well maintained. Overall all im very pleased with this location and their staff. 10/10 definable recommend.
Thank you Celeste for sharing your experience with us. We appreciate your business!
To whom it may concern I have 2 storages at the Waterman location . At one of them the lift gate was sticking and hard to open Rosie just happened to drive by on her cart and and said good morning and if everything is ok . I told her that my lift gate was sticking she immediately went got some WD-40 ands was able to help me close my unit . Unfortunately it was the tracks that where malfunctioning so she scheduled an appointment for me to meet the maintenance personal in order to correct the problem.
Thank you Joseph for this amazing review. We always strive to offer the best experience for our customers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy process21
- renting7
- large unit5
- clean unit4
- thorough staff4
- move in process3
- secure facility3
- positive atmosphere2
- lock and leave storage2
- quick storage2
What the company says about itself
Taken from Lock & Leave Storage at San Bernardino’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…it, regularly maintained, and monitored 24/7 for your safety and comfort. Boat &”Raw text captured from the page, including any surrounding navigation.