Lock It Up Self Storage
Self-storage facility in Ogden, Utah
Google rating
4.6
Ratings counted
173
Are 1 or 2 star
4.6%Around typical
The rating breakdown
8 of the 173 ratings in Google’s published star breakdown for Lock It Up Self Storage are one or two star.
Against other listings in Ogden
0.9 percentage points higher than the middle of the 16 listings in Ogden we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 134 | 77.5% | |
| 4 star | 21 | 12.1% | |
| 3 star | 10 | 5.8% | |
| 2 star | 1 | 0.6% | |
| 1 star | 7 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lock It Up Self Storage at 4.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lock It Up Self Storage, counted by matching the words they used.
- Items missing or never delivered1 · 14%
Counted across the 7 one and two star reviews we have read for Lock It Up Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My trailer got hit and also my batteries were stolen off my trailer. They say they are secure and they are if that could happen. I had to replace the batteries and fix my trailer which was is ridiculous. I would not waste my money here. I literally had my trailer there for about three months there.
I don't know how much you can trust any of the reviews that are positive on here considering they offer you 50% off your first two months for giving them a positive review before you even move in or have any experience with any of the people that work there now is that really good business I don't think so
Used in 2008/9. Selected a climate controlled unit. Had expensive tools & furniture in there whole remodeling a portion of our house. Went to retrieve our items & learned their condensation unit had been leaking directly over our unit the …
Auctioned my unit even though i did make some payments and did not get back my family pictures, ultrasounds, baby books, welding certificate. Anything that was personally sentimental. They don't care and they don't work with you.
Hi LYDD369, Thank you for your review. We'd like to pull up your account and review to make sure proper auction procedure was followed. Will you please email us at [email removed] or give us a call at [phone removed]? Thanks!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 37%
- Worked hard and fast2 · 11%
Counted across the 19 four and five star reviews we have read for Lock It Up Self Storage. A review can mention more than one thing.
In their own words
Lock it up is a great place to store your belongings! Very clean units and very friendly staff! Kristen Holmes is excellent she had incredible customer service!
Alex Thanks for your review
We had a deadline to meet with our landlord , who hadn’t given us much time at all. And so bc we started making phone calls and I think we talked to every storage unit rental place in Weber and Davis counties!! Sigh! And then there was…..lock it up self storage on 9th and Wall in Ogden!!! These guys are the best! Best service! Best prices! Best units! We went in on a Friday afternoon and Krista made the whole sign up process for us simple and pain less. She is our new favorite!!!
Amberlee thanks for your review
Kristen is the best! She is always so kind and helpful. She is always willing to go out of her way to help me!!
A R thanks for leaving us a review
Cleaniest facility in the country!!!! Very friendly and professional..I have 2 units. Won't go any place else
Ron thanks for leaving us review
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff9
- clean property4
- maintenance3
- sweet staff2
- temperature controlled units2
- access hours2
- safe storage2
- cameras2
- rates2
- box truck2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory