Lockaway Storage
Self-storage facility in Castro Valley, California
Google rating
4.7
Ratings counted
332
Are 1 or 2 star
5.4%Around typical
The rating breakdown
18 of the 332 ratings in Google’s published star breakdown for Lockaway Storage are one or two star.
Against other listings in Castro Valley
3.6 percentage points higher than the middle of the 4 listings in Castro Valley we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 288 | 86.7% | |
| 4 star | 18 | 5.4% | |
| 3 star | 8 | 2.4% | |
| 2 star | 9 | 2.7% | |
| 1 star | 9 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lockaway Storage at 5.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 60%
- Worked hard and fast1 · 20%
Counted across the 5 four and five star reviews we have read for Lockaway Storage. A review can mention more than one thing.
In their own words
Mark helped me out with and issue I had today. He set up my autopay quickly, he was understanding and very friendly. Great customer service. I highly recommend this location. Come see Mark he will take care of you.
Thank you so much for sharing the great feedback, Sean Kerns . We really appreciate you taking the time to share your experience with us.
Mark is an exceptionally nice individual... He is the perfect person( in my opinion) to man the office of LOCKWAY STORAGE of Castro Valley CA. He is so very compassionate and understanding!!!! Thanks Mark!!! Wow Mark just assisted me again! What a great and professional manager! I highly suggest doing business with him! Ben & Luz, Space/113
Thank you for the kind words, Ben Taylor ! We're committed to providing excellent customer service.
Mark has been incredibly helpful, professional, and easy to work with. I’m very glad I had the opportunity to meet him and store my belongings at a facility under his care. The site is always clean, well-maintained, and secure. Thank you, Mark, for all your help and excellent service. It is truly appreciated.
Thanks, It's Me ! We're pleased to hear you've had a positive experience throughout the rental process.
UPDATE: Mark went above and beyond and called us less than a week after we first stopped in with the good news that a space was coming available. When the space was available, he helped us by securing an online reservation. This triggered …
Thank you for the kind words, Tracie Mangini ! We're committed to providing excellent customer service.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- responsive staff17
- secure facility14
- affordable11
- information provided4
- reservation process3
- trailer storage3
- organized facility2
- early opening2
- welcoming atmosphere2
- car storage2
What the company says about itself
Taken from Lockaway Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…space at Lockaway Storage on and off since 2016. Always returning due to the location,”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- yelp.comreviews