Lockbox Storage - Davenport
Self-storage facility in Davenport, Iowa
Google rating
4.9
Ratings counted
636
Are 1 or 2 star
2.5%Around typical
The rating breakdown
16 of the 636 ratings in Google’s published star breakdown for Lockbox Storage - Davenport are one or two star.
Against other listings in Davenport
1.7 percentage points lower than the middle of the 16 listings in Davenport we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 597 | 93.9% | |
| 4 star | 20 | 3.1% | |
| 3 star | 3 | 0.5% | |
| 2 star | 6 | 0.9% | |
| 1 star | 10 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lockbox Storage - Davenport at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lockbox Storage - Davenport, counted by matching the words they used.
- Damage to belongings3 · 25%
- Crew conduct2 · 17%
- Price rose after the quote1 · 8%
Counted across the 12 one and two star reviews we have read for Lockbox Storage - Davenport. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My problem isn’t the facility as much as the “management”. Gary is incredibly rude and leaves A LOT to be desired in the customer service side of things. Whether it was surprise fees and charges that couldn’t be explained, items going …
Devin, Thank you for taking the time to share your feedback. I’m the Regional Manager for this location and wanted to respond directly. We strive to maintain a respectful and professional experience for all customers, and expect our customers to provide a respectful experience as well.
I purchased a storage unit over the summer to throw a few things in and I moved everything out by the end of August. There was minor water damage with a few items stored in the unit. But I was surprised to get automatically billed for …
Hi LoJoSho, thank you for sharing your experience. We sincerely apologize for the frustration you encountered regarding the billing and your interactions with our team. 🙏 Our goal is always to provide clear communication and timely support, and it’s clear we fell short here.
Quoted me a price then not even a year into using their facility, they raise their rates. Bait and switch pricing. Dare I say fraudulent because they know you’re stuck and they’ve got you now because all your stuff is there. Would not use them again. Don’t let this happen to you!
Hi, Lynn. We appreciate the rating, and are glad we could provide you with a positive experience!
If I could leave negative stars, I would. As soon as this place changed hands, rental went up $10 a month because no former rates were extended. Now they are going up another $10. I have twice the storage at another place for less than this …
Hi Sandra, thank you for taking the time to share your feedback. We’re sorry to hear you’re frustrated with the rate changes — we understand how unexpected increases can be challenging.
Just picked up my boxes from a 10x20 unit i’ve only had for a month as interm storage during a move only to be surprised with all sorts of roaches in all of my boxes, totes & bags.
Dear Katelyn, We are absolutely shocked and deeply concerned to read your review. What you’ve described is completely unacceptable and not at all in line with the standards we maintain at LockBox Storage Davenport.
Mice dropping all over the units. All my belongings like clothes sheets towels and bedding were damaged due to mice problem. Don’t storage here! Prices are extremely high also
Craig, we’re very sorry to read that you’re unhappy with your experience. Your feedback is what drives us to improve and given the chance, we’d like to look into the issues you’re experiencing. Please contact us at 888-55-DEVON or [email removed] our team would be happy to assist you.
Nobody is ever in office or answers the phone. I have been there multiple times with one of their customers during business hours and nobody nowhere.
We appreciate your feedback, Jennifer. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
When I called for information the lady on the phone is so rude I didn't rent from them. Some people should NOT work in customer service.
Dear Judith, We are extremely sorry to hear about your experience. Devon takes these matters … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 13%
Counted across the 8 four and five star reviews we have read for Lockbox Storage - Davenport. A review can mention more than one thing.
In their own words
I stopped by the Davenport unit one day last week and there is no one in the office at the time.. I had cleared out one of my units and want to cancel the rental on that unit, Stopped by this morning (Tuesday, September 2nd) and met with …
Hi Paul, we’re very sorry to hear about the trouble you’ve had trying to close out your unit at LockBox Storage – Davenport. That’s not the experience we want for our customers, and we apologize for the frustration this has caused.
GARY is the BEST THE BEST THE BEST ! I highly recommend you see him for your storage needs / concerns . You ROCK GARY and thank you for everything 😀😃😄😁 !!!! …
Hi Kim! 😄 Thank you so much for the amazing 5-star review! We couldn’t agree more—Gary is the BEST, and we’re thrilled he could provide you with outstanding service at LockBox Storage – Davenport. Your recommendation means the world to us! 🙌💬 Thanks again for choosing us for your storage needs.
Gary was awesome when I called about my first payment with them. He helped me make the payment and got my account up to date…
Hi Demetrios! 😊 Thank you for the wonderful 5-star review! We’re thrilled to hear that Gary was awesome in assisting you with your first payment and getting your account up to date at LockBox Storage – Davenport. Our team is always here to … More
Wonderful customer service! Gary was super helpful and made my payment switch super easy I'm so happy with my service here.
Hi Jacqueline! 😊 Thank you for the fantastic 5-star review! We’re thrilled to hear that Gary provided wonderful customer service and made switching your payment super easy at … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- climate control19
- secure facility10
- thorough explanations10
- security cameras9
- temperature controlled6
- unit sizes3
- climate controlled storage3
- easy to schedule2
- indoor units2
- freeze dried candy2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- facebook.comsocial
- yelp.comreviews