M.A.D. Transportation & Towing
Towing service in Casper, Wyoming
Google rating
4.7
Ratings counted
131
Are 1 or 2 star
5.3%Around typical
The rating breakdown
7 of the 131 ratings in Google’s published star breakdown for M.A.D. Transportation & Towing are one or two star.
Against other listings in Casper
2.0 percentage points higher than the middle of the 13 listings in Casper we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 112 | 85.5% | |
| 4 star | 10 | 7.6% | |
| 3 star | 2 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is M.A.D. Transportation & Towing at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for M.A.D. Transportation & Towing, counted by matching the words they used.
- Damage to belongings1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for M.A.D. Transportation & Towing. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Avoid at all cost. They towed my semi and broke traction control sensor when removing drive shift. Owner would not call me back to take care of it Peterbilt of Casper verified it was broke during the tow. After several attempts and no call back from owner. I was refunded for sensor and labor.
Crooks. Try to charge 450.00 to go 16 miles to bring me diesel on the side of the road. Me my pregnate wife and 3 year old girl disrespectfully declined. Now I know why its called mad.
Absolute rip offs! Towing companies and Casper/Natrona law enforcement totally working together to line their own pockets.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 47%
- Professional and courteous6 · 35%
- Turned up when they said2 · 12%
- Price matched the quote2 · 12%
- Careful with belongings1 · 6%
Counted across the 17 four and five star reviews we have read for M.A.D. Transportation & Towing. A review can mention more than one thing.
In their own words
Our motorhome broke down on I90 we called MADD Towing and Josh came out very promptly got us all hooked up and transferred us to a shop in Gillette he was very professional and kind. He was knowledgeable and careful with our motorhome. Thank you so much Josh for the great service. Gary & Monica Allen.
GREAT COMPANY Brian towed our truck was quick to get on scene and very professional and courteous. He definitely went above and beyond to make sure we were taken care of once we got to the dealership. Thanks M.A.D Towing for a great job. Highly recommend
Son living in Casper for college. Car broke down. Jake was there within 15 minutes of me calling. Super nice to my kid and charged very reasonable rate.
I use MAD towing a lot for the company I work for and I have used them several times for personal use as well. They are punctual, fast, and I have never had an issue in the past 5 years towing vehicles to or from our shop. I highly recommend them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- quick response time18
- friendly driver12
- kind staff6
- speed4
- efficient staff3
- punctual3
- roadside assistance2
- camper2
- fast arrival2
- considerate drivers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory