Madison Piano Place
Piano store in Madison, Wisconsin
Google rating
4.9
Ratings counted
77
Are 1 or 2 star
2.6%Around typical
The rating breakdown
2 of the 77 ratings in Google’s published star breakdown for Madison Piano Place are one or two star.
Against other listings in Madison
About the same as the middle of the 20 listings in Madison we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 73 | 94.8% | |
| 4 star | 2 | 2.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 1 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Madison Piano Place at 2.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous24 · 35%
- Turned up when they said7 · 10%
- Kept in touch7 · 10%
- Worked hard and fast6 · 9%
- Careful with belongings1 · 1%
Counted across the 68 four and five star reviews we have read for Madison Piano Place. A review can mention more than one thing.
In their own words
We contacted Steinway & Sons for assistance moving a baby grand piano to our home from about 90 minutes away. Their pricing was competitive. The office manager, Deb, is responsive to customer inquiries in a timely fashion by both email and phone. The crew of 2 guys that delivered the piano were both really friendly and helpful (ex: calling me so I could leave work to meet them for the delivery time with limited wasted time waiting) and arrived on time.
I've recently retired from teaching. I had a home studio and rarely played the clavinova-type keyboard I used for lessons. My husband strongly suggested we invest in a piano I would enjoy playing. I checked out all the stores in Madison and accidentally found the Steinway & Sons store tucked in between two other stores, barely visible from Mineral Point Road, in Madison, WI. I wanted a REAL piano. No more electronic models. Tom greeted me with the warmest smile!
Barry was great. He was very careful with my piano and was able to get it tuned after it hadn't been tuned in over 10 years.
What a wonderful experience! Many thanks to Ben Garber at Steinway in Madison, Wisconsin. I have a 1926 Model M and have, actually, received tender care for the piano from folks in Milwaukee. A recent stuck "d" and ivory fly off prompted me to call Steinway here in Madison as I was having difficulty reaching my regular genius (in Milwaukee). I spoke with Tom who promptly referred me to Mr. Garber who heard my plea and was able to schedule an appointment for me the very next day.
Thank you, Myrna. It was a pleasure to work with you and I am thrilled that you are happy with our service.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff11
- digital piano selection10
- accommodating staff6
- keyboard4
- piano movers4
- piano tuning3
- piano lessons3
- encouraging teachers2
- moving options2
- patient teacher2