Making Moves Matter
Google rating
4.9
Ratings counted
191
Are 1 or 2 star
2.1%Around typical
The rating breakdown
4 of the 191 ratings in Google’s published star breakdown for Making Moves Matter are one or two star.
Against other movers in Mesa
About the same as the middle of the 19 movers in Mesa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 184 | 96.3% | |
| 4 star | 3 | 1.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.5% | |
| 1 star | 3 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Making Moves Matter at 2.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Making Moves Matter, counted by matching the words they used.
- Damage to belongings3 · 75%
- Crew conduct2 · 50%
- Price rose after the quote1 · 25%
- Late, delayed or a no-show1 · 25%
Counted across the 4 one and two star reviews we have read for Making Moves Matter. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
EVEN OFFERED $50 🤣🤣🤣 YOU GUYS SUCK I wonder what happened. They broke our TV stand, and put a hole in our wall. Three guys took 5hrs which is ridiculous. Slow and weak. Hispanic guy was working hard tho, gotta give him props. Other dudes weak. Charged us extra $350 and put the heavy boxes in the wrong rooms. Its weird to be the only bad review. I wonder if the others are fake. I wouldn't use this company unless you like your furniture broken, over charged due to slow workers, and a hole in your wall. Good day.
Thank you for your feedback. I’d like to clarify a few points about your experience. We offered you the choice of a discount for the damages or a repair, and you and your husband chose the discount.
They no showed on the day of my move. No communication. No text messages no voicemails no return of any communication. Stay clear of this company.
Thank you for your feedback. We sincerely apologize for any frustration regarding your scheduled move. Due to an unexpected medical emergency, we were unable to complete the booking process or provide service on the planned day.
Andrew was upfront about pricing and set up everything in a contract. He arrived on time and was very polite. Everything was wrapped and handled with care. I was moving out of a 3 story house and nothing was scratched and no walls were dinged even with the tight corners. Everything went very smoothly. I would recommend this company to anyone who is looking for movers. Coming back to edit.
Absolutely terrible moving experience. The movers were unbelievably lazy, took forever to do even the simplest tasks, and had zero care for our belongings. Multiple items were broken and damaged because of how careless they were. What should have taken a few hours turned into an exhausting all-day process because they moved so slowly and constantly wasted time. Completely unprofessional, frustrating, and not worth the money at all. I would never recommend this company to anyone.
Kaitlyn, thank you for sharing your experience, we take every piece of feedback seriously, even when it's difficult to read. We sincerely apologize that your move did not meet the standard we hold ourselves to.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous82 · 46%
- Worked hard and fast63 · 36%
- Careful with belongings38 · 21%
- Turned up when they said37 · 21%
- Kept in touch18 · 10%
- Price matched the quote9 · 5%
Counted across the 177 four and five star reviews we have read for Making Moves Matter. A review can mention more than one thing.
In their own words
Professional, prompt, honest with accurate pricing. They protected our furniture and other items during the move. The team was efficient, communicative and a pleasure to spend time with. I will use their services again.
Your feedback brings a big smile to our faces! Knowing that you found our moving crew to be professional, efficient, and enjoyable to work with is just the kind of motivation we thrive on. We love making the moving experience seamless and stress-free, while keeping it friendly and honest.
My mom was moving from Sun City West, AZ to live near me in Denver, CO, and she was looking for a good mover that handled interstate moves. She luckily found Andrew with Making Moves Matter. He quoted her a good price that included disassembling the furniture and wrapping it with moving blankets, and loading it along with all of the boxes onto a 27' moving van. Additionally, upon hearing that my mom needed to ship her car to Colorado as well, he offered to put it on a car dolly and pull it along with the van.
Thank you so much for sharing your experience! We’re glad Andrew and the team could make your mom’s interstate move from Sun City West, AZ to Denver, CO smooth, efficient, and stress-free.
I cannot express enough how grateful I am for the outstanding service provided by this moving company. Despite my last-minute request, they not only accommodated my needs but went above and beyond to ensure a seamless transition. The team displayed a level of professionalism that truly sets them apart – every member was courteous, well-prepared, and handled my belongings with the utmost care. From the moment they arrived, it was evident that customer satisfaction was their top priority.
Thank you so much for the kind words! I am truly delighted to hear about the positive experience you had with our company! We take pride in providing outstanding customer service.
My experience with Making Moves Matter was nothing short of amazing! Due to unfortunate circumstances, I had to move back to California from Arizona. I contacted MMM and spoke with Andrew, who was absolutely wonderful—kind, professional, and understanding. He came out to take inventory of my belongings and provided a quote that no one else could beat, which even included transporting my car to California. The next day, John, Terrell, and Alex arrived to pack up my home.
Thank you so much for sharing your experience! We’re glad Andrew, John, Terrell, Alex, and Caleb were able to make your long-distance move from Arizona to California smooth, professional, and stress-free.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff24
- professional movers8
- smooth move7
- fair pricing6
- fast movers4
- furniture reassembly4
- long distance move3
- emergency move3
- careful packing2
- short notice move2
What the company says about itself
Taken from Making Moves Matter’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“A Free Quote Get A Free Quote Email now 24/7 support call now 24/7 support Get A Fre”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“* Additional Details Get Free Quote Now LICENSED AND INSURED TRAINED PROFESSIONALS PROFE”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Details Get Free Quote Now LICENSED AND INSURED TRAINED PROFESSIONALS PROFESSIONAL EQUI”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“934-8218 Call Now (480) 934-8218 Get A Free Quote Get A Free Quote Email now 24/7 support”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- thumbtack.comreviews
- yelp.comreviews
- chamberofcommerce.comdirectory