MAS Moving & Storage
Moving and storage service in Pomona, California
Google rating
4.4
Ratings counted
13
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 13 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 11 | 84.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 15.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MAS Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for MAS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
M.A.S. Moving & Storage is a giant rip_ off and a thief. The used untrained movers, the truck was much too small, a lot of my antiques were broken by being jammed into an already too small truck, and they stole at least one box of my goods …
Anything above zero stars must be written by M.A.S. or they paid someone off. The owner is a total rip off artist and is mentally unstable in my opinion. Stay away! Owner cannot be trusted and will take your money. Also not a stable person so you're at risk since he will hold your goods hostage. The first part of my two part move went well but he added $850 onto my second part of the move "because the law allows me to" he said.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said3 · 38%
- Professional and courteous2 · 25%
- Careful with belongings1 · 13%
- Kept in touch1 · 13%
Counted across the 8 four and five star reviews we have read for MAS Moving & Storage. A review can mention more than one thing.
In their own words
MAS Moving provided an amazing moving experience for our business. We had never moved warehouses before, and we had a lot of heavy boxes, products, and equipment to move with very little notice. I was honestly stressed about how we were going to get everything done in time, but MAS Moving made the entire process so much easier. When I called and explained the urgency, they came out the same day to look at the job, even though I wasn’t sure they would be able to.
MAS Moving is our go-to company for all our big / small moves and business deliveries. They are fair, honest and incredibly reasonable in their prices. The owner, Luis, and his son, David, truly understand good business. They make sure to professionally represent our company, always taking extra care to insure our pieces arrive to our clients undamaged and on-time. These men are incredibly hard workers and have earned their amazing reputations. They truly go above and beyond. Lupe runs the office and is amazing!
About MAS they are very professional and respectful they always accomplish your moving goals they have accommodated me since 1999 Lupe is very nice n professional Luis is amazing and very knowledgeable and will make sure he completes your move to any location in or before a timely manner n I met David a couple of times and seems cool ,thank you MAS,makes me feel like family.
Movers were right on time and handled everything with care! All of my items were taken care of and done in a timely manner! It was a very hot day and they worked so hard to get the job done. I would recommend them to anyone! Great experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews