Midgard Self Storage
Self-storage facility in Albany, Georgia
Google rating
4.8
Ratings counted
165
Are 1 or 2 star
3.0%Around typical
The rating breakdown
5 of the 165 ratings in Google’s published star breakdown for Midgard Self Storage are one or two star.
Against other listings in Albany
3.1 percentage points lower than the middle of the 17 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 152 | 92.1% | |
| 4 star | 5 | 3.0% | |
| 3 star | 3 | 1.8% | |
| 2 star | 1 | 0.6% | |
| 1 star | 4 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Midgard Self Storage at 3.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Midgard Self Storage, counted by matching the words they used.
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for Midgard Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The women that work in the office (Dec.2024) are very nice but the facility recently changed ownership and the new owners are very serious about missed payments and will sell everything you have stored there after you miss just one. Even if you do not plan on missing any payments, sometimes things happen that are out of your control like job loss or serious health issues so do not store anything you want back.
Thank you for taking the time to review us. We're glad you were pleased with the customer service our team provided. Missed payment policy is available on the website and in greater detail on the lease agreement signed. Our customer … More
From the moment Southern Self Storage bought out the previous owners of this facility, they increased the rent day 1 and then a further 3 rental increases IN THE 1ST YEAR. The following year another 3 and the year after that another 2, so far. Now, they have sold it and the new owners raised the rent day one. The service didn't improve it actually declined to where there are no staff around and gone are the friendly attitudes of the original owners.
Thank you for taking the time to review us. Your feedback helps us make improvements where needed. Our customer success manager will review this issue further, however, every effort is usually made to keep rates as competitive as possible. … More
New owners in Albany GA. NOT impressed. I knew they were going to come here and raise the prices of the units without a fair warning. I tried to give them the benefit of the doubt. But they have clearly shown that they are a bunch of crooks. We are going through a pandemic and they are wanting more money from honest living people by adding on hidden, unannounced fees. People are greedy and inconsiderate. This is not best practices when conducting a business. Coming in throwing your weight around. Just shameful.
DM thank you for your feedback. We do our best to keep our rates as competitive as possible while not only maintaining but also improving our product and services. We have a wide variety of storage units to choose from and would be happy to … More
Midgard Self Storage is horrible. I have had way too many issues since they purchased Southern Self Storage out. Please consider other locations before this location. The only reason I gave as many stars as I did was because of Shelly. She is lovely.
Thank you Barbara for your kind words. Feedback like this goes a long way towards shaping what we do at Southern Self Storage. We look forward to continuing to serve you in the future. If you need anything else, please let our team know. Sincerely, Southern Self Storage
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 19%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Midgard Self Storage. A review can mention more than one thing.
In their own words
Shelly was amazing! She walked me through the check out process with patience & was extremely professional!
Thank you Jenn for your kind words. Feedback like this goes a long way towards shaping what we do at Southern Self Storage. We look forward to continuing to serve you in the future. If you need anything else, please let our team know. … More
Staff were amazing and fast! Their energy and enthusiasm made the process amazing!
Berika, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, Southern Self Storage
Lois was very sweet and informative as well as very helpful. She helped us understand our options clearly and our decision on our unit. We will definitely be recommending your business to others especially if Lois is there for their needs!
Patricia, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. Sincerely, Southern Self Storage
Super easy process! I was signed up online & had all my unit information within 20 mins. Darrin called me & checked in on me to make sure I had everything I need, super helpful!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff8
- unit rental8
- clean facility6
- storage space4
- informative staff3
- payment process3
- secure lot3
- clean environment2
- new owners2
- clean units2
What the company says about itself
Taken from Midgard Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…the formalization of the collaboration since 2009 of Lewis G. Pollack and Todd M. Allen.”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“1701 (229) 432-0105 Gate Hours 7am-10pm 24/7 access available* *Additional fees appl”Raw text captured from the page, including any surrounding navigation.